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Unable to access bill so unable to pay it!

Hi, I’ve recently switched from a contract to pay as you go. I have a small amount of airtime to pay off on my previous contract, but myo2 has now synced with my pay as you go details and I can’t access the bill to pay it. Every time I call o2 the li...

Maddy3 by • Level 1: Joiner
  • 1932 Views
  • 5 replies
  • 0 kudos

Service stopped

HiI changed the tariff on my daughter's phone yesterday, now the O2 service has stopped. Are the two connected?

Mark61 by • Level 1: Joiner
  • 556 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer of Ownership

Hi Please can someone help me, I currently have an o2 monthly contract (formerly Virgin) but this is in my husband's name. We would like to transfer the ownership to me however when we called o2, we were told this would not be possible. They were una...

Charlene3 by • Level 1: Joiner
  • 925 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer of ownership not actioned.

Hi, I've been having great difficulty with a transfer of ownership from myself to my ex-partner. Following O2 guidance, on Monday, took out a contract at the local O2 store and got a SIM with a temporary number. We then phoned O2 together. Over the c...

TJB62 by • Level 1: Joiner
  • 2342 Views
  • 7 replies
  • 0 kudos

No mobile network signal cannot get internet!

Hi, I have had no signal on my phone for internet browsing, none of my apps work and I cannot get any mobile signal at all for the last day or so.. I can see there is a problem with a mast locally but I don’t know if my phone actually has a problem o...

Wi fi box

Just purchased a sim to use abroad fo data, registered sim and works in phone. I need to use it in my wi fi box to use as a mobile wi fi but doesn’t work, wi fi box recognises sim but showing no internet connection

NEILAH by • Level 1: Joiner
  • 722 Views
  • 2 replies
  • 0 kudos

Lost phone, can't remember security questions

Hi. I've lost my phone and can't remember the answer to my security question, but I really need the number as it is linked to my 2FA for various things. I have all the rest of my identity checks, passport, bank payment details ect. Is it possible to ...

Resolved! Upgrade/Refund

HiIf you pay off the outstanding amount on your device plan in order to be able to get an early upgrade but then decide to cancel the upgrade do you get a refund?

JH1887 by • Level 1: Joiner
  • 768 Views
  • 2 replies
  • 0 kudos

Disabling WiFI & 4G Calling

4 calls to O2 customer services today. Nearly 4 hours of calls. Cut off twice I’d guess for asking awkward questions. Despite asking politely for WiFi calling and 4G calling to be disabled they insist on going through pointless attempts to fix this. ...

philce by • Level 1: Joiner
  • 747 Views
  • 1 replies
  • 0 kudos
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