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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

No network in Sicily - Italy no roaming - again

I was told by 02 that I could get service in Italy and added extra data to cover using maps translate etc on the move. I landed in Sicily, the network provider name came on with a small signal then completely disappeared and I got no service at all. ...

CarolP1 by Level 1: Joiner
  • 554 Views
  • 1 replies
  • 0 kudos

Error code 14

Esim needs resetting or reenrol no one will do it been in shop and customer service is useless when you ring as no one knows what they are doing can someone help

Colin15 by Level 1: Joiner
  • 354 Views
  • 3 replies
  • 0 kudos

Resolved! previous bills

how do I see my previous bills 

dearal by Level 2: Apprentice
  • 692 Views
  • 5 replies
  • 0 kudos

Apple Watch ref code 112

Hi I have searched the boards but not helped resolve the issue.I have an old Apple Watch I am trying to add data plan to but keep getting error code reference 112Anyone have a solution to this?Thank you

thr1969 by Level 1: Joiner
  • 449 Views
  • 3 replies
  • 0 kudos

Resolved! Internet

It says my parental controls are off but it still won’t let me access websites what do I do

Jigsy by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos

Resolved! Incoming calls only ring once

Hi hoping someone can help me since Tuesday all my incoming calls only ring once then says user busy. I don’t have voicemail or call forwarding activated and have checked what settings I know. Phoned 02 help desk could hardly understand him but he di...

Constantly getting 'no SIM no service' message and dropped calls

Hi, I hope someone can help me. I upgraded to a refurbished Samsung Galaxy S20 5G about 18 months ago and ever since I got it I've had this annoying issue which wasn't such an issue to begin with but has continued to get worse until the phone is bare...

MegaFanyu by Level 1: Joiner
  • 660 Views
  • 3 replies
  • 0 kudos

Resolved! Conectivity & Connection

I have about had as much as I can take with my phone/service, I have never had a problem in years but since getting my Samsung S20 ultra 5g, I permanently lose signal or have none, and regularly can't access the mobile data I pay for as part of my co...

Cazmay4 by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

No signal

I am in Tenerife and am unable to connect to Internet although I have European roaming in my plan