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Issues with customer service, 360, cooling off period, billing, signal, VM-o2 migration, HELP

Hi all, I've been with o2 for 10+ years. In the last 2 years, I noticed by 4g/5g coverage was awful - it didn't function in most parts of Central London and I had no signal at all in large parts of Essex, Surrey and Sussex. This is across multiple de...

Resolved! Not receiving text messages

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’. Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send m...

Happyduck by • Level 2: Apprentice
  • 4905 Views
  • 10 replies
  • 0 kudos

Resolved! Switched from Virgin

Hi my daughter had a contract with Virgin but obviously its switched to o2 , she wants to know how long she got paying the handset off but we can't find the details for the credit agreement etc we've tried on virgin Web page but it doesn't work any m...

No SSL on iPhone mobile data but WiFi is fine

iPhone 8 (iOS 16) on a SIM-only contract, but the issue has persisted across a couple of hand-me-down phone updates and iOS versions. Most apps and browsing do not work on mobile data, only on WiFi. Chrome gives ERR_SSL_PROTOCOL_ERR and Safari the me...

ftljouster by • Level 1: Joiner
  • 4369 Views
  • 16 replies
  • 0 kudos

Resolved! WiFi Calling

I have tied to enable Wi-Fi calling on my apple iPhone 12 but keep being referred to the O2 website and the phone will not enable Wi-Fi calling. On my O2 it says that Wi-Fi calling and 4G are enabled. What do I have to do to enable Wi-Fi calling Plea...

AndyH944 by • Level 1: Joiner
  • 1301 Views
  • 4 replies
  • 0 kudos

Calls cutting out

Hi calls are cutting out or not being heard on my hand set, text is fine and audio can play through my handset. Are there any restrictions on my SIM

Sleigh by • Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos

Can't send texts

Hi my phone won't send any txts it was OK yesterday then 2day it won't I can call out and I receive calls and txts I've even put my sim in a different phone what can it be please if u can help it will be great thanks

Nuttyelf by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

mobile disconnected before chance to retrieve texts.

I cancelled my late husband`s contract yesterday & was informed that I could retrieve texts from it for 30 days. On checking shortly after The phone had been cut off completely. Can`t get any sense & NO VIRTUAL ASSISTANT !!

Missed call alerts when I haven't turned voicemail off

Yesterday I got a text message saying I'd missed 3 calls from the same number, but no record of a missed call on my phone. I found this a little confusing as the calls were all at different times so it seems unlikely I would have had no reception on ...

sqsh by • Level 1: Joiner
  • 1703 Views
  • 2 replies
  • 0 kudos

Resolved! Changing phone number to a different company

Hi is there a way I can change my O2 number to make it a giffgaff one as I want to cancel my O2 and continue with giffgaff but don’t want to lose my number

Rose8 by • Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos
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