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Resolved! Refurbished phone trouble

Hi all, I hope somebody can help. I bought a refurb iPhone XR from o2 on 18/06/23 and noticed straight away that something wasn't quite right. I stupidly ignored it and, surprise surprise, it got worse and started doing other weird things too.When I'...

Resolved! Change date of birth

How can I change my date of birth ?

(Swap my sim) Sim card

The SIM card is registering in my phone but says “no service”. I can connect to Wi-Fi. to activate the sim I need to send a confirmation code which will be texted to my phone number. As my phone says “no service”, I can’t receive the text to activate...

My a12 is stuck in a reset loop

My a12 had been on three, is unlocked but a white screen with 3 kept coming up so I factory reset it. Now I can only get to the copy from old phone part of the set up, is there anything I can do?

Replacement phone

please can someone explain to me, how, when you return a brand new phone that was not working correctly can they replace it with a refurbished phone?

Device says no sim after inserting

Hi got a new iPhone 15 contract and trying to activate. Inserted sim and device says no sim found.Thanks

Issues cancelling my active Bolt On

Hi, I have an active International Monthly Bolt On, billing me at 2 pounds/mo. I want to cancel it. However, when I press Remove Bolt On button in my online account, I get an error saying "Sorry, we can't remove this Bolt On." Can you please remove t...

Bolt on data

Hi, I wanted to add travel Bolt on as in India at the minute added bolt on Data by mistake. Order number NC28568635. Can this be cancelled please. Thanks

I am worried that my phone has been compromised

I am traveling in the Philippines and I bought a sim at the airport but I now have concerns my phone has been compromised. I have just put my 02 sim back in my phone after two days and 02 have tried to call me twice. I tried to called them today but ...

2 Phones, 2 Sims, Same number…is this possible?

Recently had my phone snatched on the street in London where I work, as you can imagine I’m a little paranoid now that it could happen again. What I was wondering was, could I have 2 phones, both using a SIM card with the same phone number on it? My ...

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