my tariff no free

[Pawel75]

I have a topped-up account for £15, but I don't have free calls, why have I always had them, they take money from my account when I call and I should have free calls, my number is (REMOVED)

[MI5]

@Pawel75 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

Free numbers in your allowances are UK only and in this guide Guide: Your Allowances - what is and isn't included 

Flagged

[pgn]

Sounds like you may be a Pay As You Go customer, @Pawel75?

This may help explain why your balance gets reduced after you top up: 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Your renewal date

When we deduct the first month's payment for your Big Bundle, you'll get your inclusive monthly allowance, which will be valid up until midnight the day before your renewal date - one calendar month later.

On your renewal date, we'll attempt to deduct payment from your balance, and if successful, you will get your new inclusive monthly allowances. If you don't have enough balance, then you will not get a new set of allowances and our standard rates will apply. You will need to top up the right amount so that we can deduct payment and give you another month's allowance. When this happens your allowance will be valid up until midnight of the day before your new renewal date - one calendar month later.

Any out of bundle charges incurred will be deducted from your credit so that means you'll need to top up £10 to activate your £5 Big Bundle again if you have used any of your credit before your Big Bundle renewal date.

If you do not incur any out of bundle charges, you will still have £5 available credit and your £5 Big Bundle will automatically renew in the following month.

Out of Bundle charges - as highlighted above by @MI5 

Once you have used your allowances or if you do not renew your bundle each month, you'll pay our Big Bundles standard rates:

• Calls cost 55p a minute
• Texts cost 30p each (excluding picture or premium messages)
• 100MB of data costs £2 a day
• International and roaming rates apply

If you need help topping up every month, all the ways are here - minimum top-up amount is £10 per top-up, and you are only allowed a certain number of top-ups in a single month: Guide How to Top Up (PAYG)