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O2/Virgin confusion

I'm having a nightmare. My handset and earbuds were purchased whilst I was with virgin. A month later i was switched to O2 so My mobile service is now provided by 02. My earbuds are faulty and neither company will help me. What do I do?

Emmawg by • Level 1: Joiner
  • 540 Views
  • 2 replies
  • 0 kudos

Network Singal in Weymouth

The 4G in Weymouth is extremely intermittant. I have tried to report this numerous times. I do not have Wi-Fi access at work and I require my phone to be able to connect. Can this be looked at or reviewed please?I have screenshots of today that my do...

Abii22 by • Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

Hi I have accidentally bought a bolt on can  I cancel and get refund.

Paree by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Replacement sim

So I reported my phone as lost or possibly stolen at the weekend. I've received my replacement sim but it is still not working over 24 hours later. Do I need to wait longer or call customer services? The problem is every time I call O2 the wait is al...

Kkkk by • Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos

Contact o2

Recently returned from Spain now my Sky go won’t work and is saying that it doesn’t work in Spain

Cliff2 by • Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Apple Watch Code 14

Hello. I had to reset my Apple Watch Ultra and when I go to set up mobile service, it goes to O2 and comes up with error code 14. Rang O2 told someone from technical department would contact me no one has . i believe it's just a question of O2 resett...

Martin26 by • Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Having a nightmare migrating my number

@Breannaimtagging you because I’ve seen you help others, and I don’t know what else to do. i am in desperate need of help for the exact same issue! Bullet pointed version: - Bought a new iPhone 14 pro on o2 (new contract)- want to migrate my old numb...

Damob123 by • Level 1: Joiner
  • 1753 Views
  • 10 replies
  • 0 kudos

Number Migration - Virgin Legacy Problems

Hello, I have recently bought a new handset with an O2 pay monthly plan. I planned to switch my old number to this new handset sim - sounds straightforward. The problem is my old number is a Virgin Legacy sim, and so when I get a PAC code it isn't ac...

Mica77 by • Level 1: Joiner
  • 945 Views
  • 4 replies
  • 0 kudos
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