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Emergency calls only

I was migrated over to o2 from virgin mobile in may 2023.ever since then I keep loosing contact with the o2 network. The screen says emergency calls only. If I restart the Samsung a42 phone it connects to o2 for a while before dropping out again. I h...

Number transfer mess up

I have requested a number transfer from old account to new….. I now have no signal or connection with either account (phone) advise please

Can't get into my o2 can't merge with my virgin account

Can't get into my 02 account and can't merge my virgin acc account either, I've had no emails its been going on forever

No signal

I have had no signal for five days now , I cannot make a call or receive any text messages , I’m seventy years old and live alone. I had no update from 02 why this is happening?

Resolved! pac code

Please send me my pac code

Apple Watch shows “no connection”

I had my Apple Watch Series 5 working perfectly with o2 for around 3 years. Recently, the watch was replaced by Apple after developing a problem. Before giving the old watch to Apple I was sure to properly reset it, including removing my data plan fr...

Relay UK

Every time I try and make a Relay UK call it says "call ended". I believe I would need my spend cap changing from £0. Why is this the case, Relay UK is meant to be free? I have the Relay UK bolt on, but this has made no difference. Relay UK say it's ...

Change of ownership

I have called 202 4 times now with my mother about a change of ownership. I’m now paying for my own bill and wanted to keep my number and so far after 4 calls still the request has now been actioned. please can someone advise how I can take this furt...

Wifi calling

Hi , I have a 0neplus10t 5G.How do I get wifi calling turned on?My 02 accounts says it is enabled but the switch to turn wifi calling on and off is not visible in the sim and info settings as it should be. Doesnt seem to be an easy way to ask O2 to c...

Resolved! Phone asking for MCK code

Hi Folks, I had an old Samsung phone which I passed on to my nephew to use several months ago. He has been using it SIM free only connecting to wifi for home use. My sister just brought him a SIM card to use, but the phone was locked to O2 and it see...

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