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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Is it possible to access your text messages online?

I have a problem that I need to send some text messages I received from BT to the Communications Ombudsman, as evidence. As mine is an older phone I cannot copy and paste it onto an email, as my phone is no longer compatible with my email accounts.So...

Resolved! Unable to call or text

Unable to call or text out and getting a error 50 message

Weak Network Signal

I recently bought a new Iphone 12 & upgraded my sim to 5G. Since then my network signal is weak. It is only ever 2 or 3 bars. Before the change I had a very strong signal

Resolved! 5G rollout

When is 5G expected in N21 1SQ please.

Resolved! Apple Music - 6 month subscription

Hello, Recently bought an O2 SIM with the offer of a 6 month Apple Music subscription. I received the text with the link to access my code, but it just takes me to the O2 Priority app with the error message “The priority content is not available” Can...

Resolved! service reconnection

can i chat to someone about my account?

Resolved! Network turned off

I got a new uograde phone and never changed the SIM card I’ve been double charged for my bill this month and my networks been turned off meaning I can’t use my phone. So I can’t even ring o2 to sort this problem how do I go about getting my phone net...

Resolved! My order

Hi I ordered a new phone on Friday and I have received an email to say it will be delivered today Monday but the tracking number is not tracking my order?

Resolved! Paring with Car

HI would anyone be able to advise. I have a replacement Huawei P30 lite, previous phone same, which i have paired with my car but it will not actually work as in I cannot ring people or receive calls. Previous phone was phone so I am wondering if it ...

Resolved! Sim not working

Hi my uncle has given me his old phone whilst mine gets repaired he got new phone from u with he told me to throw away the sim cos he got new one but he now has no network

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