Solved: £15 taken for my rolling plan & not activated

Lucky78 · ‎03-02-2024

£15 was taken for my rolling plan on the 28th January and not activated. I’ve had to top up again today on the 3rd February and no sign of a refund and no luck getting hold of customer support with all options diverting you to the top up line. Also my 4G has suddenly stopped working as of today. What are you doing o2?

MI5 · ‎03-02-2024

@Lucky78

O2 are aware of the issue and working on a fix.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2024

@Lucky78

O2 are aware of the issue and working on a fix.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

£15 taken for my rolling plan & not activated

I have got a new phone

Using a Bali SIM card

Phoning from Abroad

NEEDED - UK dial tone whilst abroad

Account in credit