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update card details

LynneRR
Level 1: Joiner
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on ‎02-06-2025 16:49

on ‎02-06-2025 16:49

I have tried 5 or 6 times to update my payment method to a new MasterCard debit card as the old one has expired. Each time it says the request cannot be completed and if I have this problem repeatedly I should use a different card. I don't want to use a credit card and this debit card has been activated and is accepted elsewhere. My £10 rolling plan renews on the 11th of each month and I am concerned it will stop working if I can't register the new card. What am I doing wrong?

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MI5
Level 94: Supreme
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on ‎02-06-2025 17:16

on ‎02-06-2025 17:16

@LynneRR 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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