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Taken money from my bank without getting anything

Owen12
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got a £15 rolling plan yesterday and got a message this morning saying “we noticed your rolling plan didn’t renew” then it carries on to say renew your card details to restart your rolling plan but it’s already taken money from my bank account 

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MI5
Level 94: Supreme
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@Owen12 

You need to contact O2.

Guide: How to find help & contact O2 

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Enlli
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Rolling plans must be taken from your designated card. Money paid into top ups is for items not included in your plan

Pay As You Go: Introducing "Rolling Plans" 

May be worth calling 4445 to see what is going on

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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It is worth bearing in mind @Owen12 that if you have money in your PAYG "pot", you can spend it on a Big Bundle instead :-

 

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

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MI5
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@Oxonian wrote:

It is worth bearing in mind @Owen12 that if you have money in your PAYG "pot", you can spend it on a Big Bundle instead :-

 

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 


Irrelevant. There is no money in the "pot"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 5 of 6
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Oxonian
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@MI5

 

OP says :-

 

"....but it’s already taken money from my bank account". 

 

That might or might not be in the "pot" ? 

Message 6 of 6
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