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Terrible reception

Hi - I'm paying £75 per month contract and I have the WORST reception I think I've ever had from a mobile network. I complained a while back and was told to enable voice over internet for when I'm in the house as there were works in progress. The wor...

Apple Watch not connecting

I pay a monthly charge to get data on my Apple Watch. This used to work fine; but since refreshing my contract last year, it now shows as No Connection on the watch under mobile settings (but there is a green tick against O2 Plan). I’ve tried Custome...

Samsung Galaxy Book Pro 360 5G Fingerprint Sensor burnt finger

Good afternoon, Sorry if been asked before but I have looked and struggle with forums. I have a Samsung Galaxy Book Pro 360 5G. I have started charging it as haven't used it for a month or so and went to turn it on and the finger print sensor / power...

Internal phone number migration

Hi team, I called yesterday to keep my existing O2 number on my new contract with O2 (there was issues with upgrading so I got told to just to a new contract). I was told it could take a couple of days but I was not told I would have no signal on eit...

Track

Track order

02 app not work

02 app shows oops something went wrong message. Deleted app a downloaded again. Still the same message. In 02 account online shows that there are no products or services. Phoned 202 yesterday still the same. Stupid virtual assistant wants to take you...

O2 account

I can't get into my O2 account

Call waiting

Call waiting not working since migrating over from Virgin since 25/8/23 please help thanks

Resolved! Replacement SIM card

Hi,I am having problems with internet signal. I have had several hand me down phones from my wife, the one I’m currently using is an iPhone 12 Pro Max. the SIM card I’m using is years old from previous phones. I can rarely get decent internet use. Ev...

iPhone 15 Pro Max e SIM swap

Hi I have been trying all sorts of ways to swap the e SIM from the old iPhone 13 pro max to the new iPhone 15 pro max that i got for christmas. I am overseas on holiday so not able to just walk into an O2 shop I tried the apple swap but that givers a...

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