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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6528 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1299 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2824 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2539 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1905 Views
  • 6 replies
  • 0 kudos

Resolved! Continuing order after payment?

Hi there, about 2 hours ago I tried to continue my order for the new iPhone, on step 2 of 4 (payment) I entered my card details, had the “please wait” screen. The next screen told me the session had timed out. Upon going through steps 1 and 2 again I...

Biggsey by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I’d like to decrease my spend cap please 

Atiyyah by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Resolved! New phone and SIM

Hi, I’ve changed my phone and my Sim but my old phone number hasn’t carried over. I’m not getting texts or calls to my new phone. what do I need to do?

Resolved! Poor internet speed

Hi since I’ve joined o2 anywhere I have 4g signal the internet just takes for ever to load? Where ever I go like Chester, Manchester Liverpool etc these are all big cities and this shouldn’t be happening! I didn’t have this problem with EE! I have a ...

Jay15 by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! Data allowance uplift

I have just bought a one-off data allowance. It doesn't show on my phone - the original 2GB limit shows under "data usage" and I am worried it will cut off access when I reach that 2 GB limit. To check I have tried to contact O2 via Live Chat but can...

Flaneuse by Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not provisioned

Sim not provisioned, tried everything to get it active again but nothing has worked can't call out or receive calls and can't log in to o2 without a verification text which I can't receive need help

Kirsty881 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

Hi, im just trying to work out how much I pay for Disney plus so I can see if I want to continue my subscription please

Natelie by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos