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Forum Posts

Resolved! Current device broken / can't verify number to upgrade

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

JD16 by Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! esim

how do i set up my esim

ck3 by Level 1: Joiner
  • 558 Views
  • 2 replies
  • 0 kudos

Activation of a sim swap

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace

SWw by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

SoulStar by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Re: Changing from pay monthly to pay as you go

Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...

eds88 by Level 1: Joiner
  • 591 Views
  • 1 replies
  • 0 kudos

Resolved! No caller ID on incoming calls

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...

Boyack by Level 1: Joiner
  • 26755 Views
  • 77 replies
  • 0 kudos

Contract Renewal

Hello. I recently, on January 4th I paid off my device plan in order to upgrade onto a new contract and get a different phone. The collection date was 6th January, however it wasn't available to collect in store. The store was in the lion yard in cam...

Charlie17 by Level 1: Joiner
  • 1769 Views
  • 6 replies
  • 0 kudos

Resolved! Set limit

I want to set my limit so that I don’t get any surprises on my bills

Alan17 by Level 1: Joiner
  • 592 Views
  • 2 replies
  • 0 kudos

Unable to access bill so unable to pay it!

Hi, I’ve recently switched from a contract to pay as you go. I have a small amount of airtime to pay off on my previous contract, but myo2 has now synced with my pay as you go details and I can’t access the bill to pay it. Every time I call o2 the li...

Maddy3 by Level 1: Joiner
  • 1587 Views
  • 5 replies
  • 0 kudos