Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Continuing order after payment?

Hi there, about 2 hours ago I tried to continue my order for the new iPhone, on step 2 of 4 (payment) I entered my card details, had the “please wait” screen. The next screen told me the session had timed out. Upon going through steps 1 and 2 again I...

Resolved! Spend cap

I’d like to decrease my spend cap please

Resolved! New phone and SIM

Hi, I’ve changed my phone and my Sim but my old phone number hasn’t carried over. I’m not getting texts or calls to my new phone. what do I need to do?

Resolved! Poor internet speed

Hi since I’ve joined o2 anywhere I have 4g signal the internet just takes for ever to load? Where ever I go like Chester, Manchester Liverpool etc these are all big cities and this shouldn’t be happening! I didn’t have this problem with EE! I have a ...

Resolved! Data allowance uplift

I have just bought a one-off data allowance. It doesn't show on my phone - the original 2GB limit shows under "data usage" and I am worried it will cut off access when I reach that 2 GB limit. To check I have tried to contact O2 via Live Chat but can...

Resolved! Cm23 3Qg

Hi

Resolved! Sim not provisioned

Sim not provisioned, tried everything to get it active again but nothing has worked can't call out or receive calls and can't log in to o2 without a verification text which I can't receive need help