Activation of a sim swap

[SWw]

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

O2 deactivate current sims when a new one is ordered