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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Carolgg by Level 1: Joiner
  • 5 replies
  • 0 kudos

Connected but nothing is working

So I recently purchased one of the mobile hotspot hubs (Huawei 4G). I did my research before I entered the contract, making sure that there were masts in the area and that there was good coverage here. The device shows all lights as green and says I'...

Ren73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...


How do I go about changing my mobile number for my giffgaff work phone number pay as you go! to my o2 account number (main number) so I’m wanting my work number now to be used as my contract sim o2 number if this makes sense.

jimr228 by Level 1: Joiner
  • 1 replies
  • 0 kudos

poor signal strength on phone

we have two iPhones in our household, one the original 5SE the other 6S. The 5SE consistently receives a good signal with the other phone showing a poor signal approx 505 or more lower than the other. both phones with 02 on the same or very similar p...

Resolved! rejects calls

Hi. sorry, i use google translator. I do not speak English. Since yesterday I can't call and nobody can call me.

Ws1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone Issue

Hi, my interest isnt working on my phone and it's on 4G. I have turned my phone on and off numerous times and nothing is working. When I go to hang up on people, my screen freezes, goes black and doesnt let me hang up.

Riles by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Online orders

I was hoping to “talk” to done one regarding my recent order of AirPod pros as the tracking number applied is invalid. DHL require a 10 digit number however, the one you gave supplied is longer.please help

NM58 by Level 1: Joiner
  • 1 replies
  • 0 kudos