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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Zero 4G coverage today

I have had ZERO 4G and 5G coverage all day today since 8.00am this network errors that I can tell and no other of my O2 pals have had issues.

DC78 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have ordered the wrong watch can I return it and exchange 

Scootoo1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Help new phone and no internet

Just got my new 13 pro all set up and ready to go but no internet. Connected to wifi fine but nothing when off. Done the manual but still nothing

Resolved! No service

I may have accidentally requested a PAC code and now have no service. 

Jules1812 by Level 1: Joiner
  • 2 replies
  • 0 kudos

No signal

Hi all , I recently put a smarty SIM card in my phone and now when I put my o2 SIM card back in I have no service , my sim card works in my husbands phone but not mine , I’ve even tried the smarty sim back in and now that does not work either , pleas...

Lm90 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Tec help

I need tech help. I have PAC code from tesco but struggling to get anyone at o2 to switch the number tfor me

Vero by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal keeps dropping out

I have just received my new O2 mobile SIM and installed it in my Netgear Nighthawk M1 with Poynting Puck antennae. The O2 signal varies between 0 and 2 bars with occasional 4G and H or H+, but mostly nothing. At best I'm getting 2.8mbps download spee...

jonty59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New I phone 12

Hi i got my new iPhone 12 today but can’t make or receive telephone calls. Can you please help?