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Network problems since being changed to O2 from virgin mobile

I was changed over to O2 uk in may 2023 I have a samsung A42 5G phone. Since the changeover my phone constantly drops the O2 uk network signal and says emergency calls only. If I restart the phone the signal comes back (sometimes) network coverage is...

Unable to receive OTP’s

I’ve been having a nightmare really. Tried calling O2 about this and got nowhere. I’m having an issue with my service where I can receive all other text messages fine but not any OTP’s and SMS where it shows a name instead of a number (I.e LLOYDSBANK...

SIM card not working

My SIM card is not working, I have tried taking out and restarting phone. I have no service etc.

Resolved! WiFi issues- Underground

Hi, I was wondering if anyone can help. I've been on O2 since August and have never managed to access the WiFi underground when using the tube. It comes up with "identity" and "password" and it says I cannot auto connect. I have tried online assistan...

Support

I would like to pay the bill but I don't know how to do it

I need help with my o2 app

I can’t get on app I forgot my details

my phone has been stolen

Hi there, I'm in Sao Paulo and my phone has been stolen. Can I have it shut down asap.?

Resolved! Phone theft

Hi there, My phone has been stolen. Can I have it shut down immediately. Ben

multiple numbers on account / separate My O2 apps

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also she has lo...

Resolved! No service

Hello renewed my o2 contract on 5/12/33 on the 6th my phoned showed no service and says 4g call have been turned off by o2. I just have a mobile have been trying to find a live chat but just get the virtual chat can you please advise

O2

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