Get tech support for your O2 issues

Resolved! Apple Watch cellular showing No Connection

Watch has worked perfectly with cellular for over a year then suddenly refused to connect. Still showing green tick and O2 under plan. Tried calling for support several times but after waiting over 20 minutes each time, gave up. Tried engaging with t...

New Phone

Hi - I am transferring my old phone to my new phone and it has been stuck on 95.1% for over 30minutes is this normal?

Resolved! Current device broken / can't verify number to upgrade

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

Resolved! esim

how do i set up my esim

Resolved! I wanted to add another phone to my existing account

I would like to add my second phone to my existing account how do I do that?

Activation of a sim swap

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace

Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

Re: Changing from pay monthly to pay as you go

Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...

Resolved! No caller ID on incoming calls

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...

Contract Renewal

Hello. I recently, on January 4th I paid off my device plan in order to upgrade onto a new contract and get a different phone. The collection date was 6th January, however it wasn't available to collect in store. The store was in the lion yard in cam...

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