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My account

Hello, i am an existing customer. Can not access my account. The app says this after entering my password:08:14Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If...

Anita3 by • Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Voicemail notification texts

I’ve just got a Nokia Flip 2660 to field work calls/texts. Calls are coming through either direct or diverted from a landline number.When I receive a voicemail I get a text notification, several for the same call (?3) but although I can access and de...

Resolved! How to get a PAC code when mobile is broken

Hello - so I need to get my PAC code as moving to a new provider.However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people mus...

SF29 by • Level 1: Joiner
  • 1935 Views
  • 7 replies
  • 0 kudos

Resolved! esim card ----no data on samsung galaxy z flip5

I received my phone on the 3rd of Jan, but he esim card didn’t work (said no sim card)Yesterday morning I went into an o2 shop for helpThey gave me a QR code for a new esim cardI did the following:SettingsConnectionsSIM card managerClicked the + butt...

Ria55 by • Level 1: Joiner
  • 2654 Views
  • 8 replies
  • 0 kudos

Data-only SIM

I’d like to add an additional Data-only SIM to my existing account but not sure how to.

TJW by • Level 1: Joiner
  • 1787 Views
  • 6 replies
  • 0 kudos

App will not open

App has stopped working it asks me to wait 48hrs when I log in 

Webb_1966 by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Entirely reliant on O2 for internet (no broadband available)

Hi - I can’t seem to get hold anyone real. I have had very bad/zero coverage for a week or so. A problem is noted but no indication as to when/how it’ll be fixed. Don’t even know if it’s an o2 mast. We rely entirely on a 4G router as broadband has no...

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