Get tech support for your O2 issues

Issue with service abroad

Hi, I have an O2 Pay as you go SIM and I am currently in Mexico. I also have a Mexican SIM which has good network coverage in most places but my O2 phone very rarely has coverage even when I try to change the network provider manually. This is a real...

Resolved! Apple Watch not activating after 6 days ?

Apple Watch not activating after 6 days. Customer services can’t help.

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

Sim swop

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Iphone 15

Anyone had this problem? New iPhone 15, O2 business account (unlimited everything) and have international data and texts set up (according to O2). My work needs me to authorise payments with worldwide financial institutions via an SMS code. This work...

Resolved! extend length of time of ringtone

When Ireceive a call it only rings twice and then stops.I need tis extended to about 6

Speak to O2 expert online

Hi I need to speak to a real o2 expert online, my new iphone 15 pro max won't charge despite cleaning the ports and changing the cables/plugs. I dont have access to any other phone to speak to someone.

Resolved! New phone setup but no network

Iphone 14 set up and data transfer completed. Wifi access but phone showing no network. Have tried airplane mode and restarts but no difference. The rest of the house can get O2 network access. It is a new sim. Any suggestions what to try next. Thank...