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Forum Posts

Resolved! 2017 VM SIM Card - 5G Comptability with O2 5G Network and Services

Hi there, My wife is upgrading to a new phone that has 5G capability. Her orginal phone, bought in 2017, only supported 4G but used a VM SIM card that was marked '5G Ready'. Since the switch over to O2 is it necessary to get an O2 SIM card to access ...

Blasius by Level 1: Joiner
  • 902 Views
  • 4 replies
  • 0 kudos

Resolved! Ultra 2

Can not get my ultra 2 to connect to cellular 

Gramps by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos

Make payment

Both the website and the app are currently unable to take payments…what am I supposed to do?

Seb4 by Level 1: Joiner
  • 526 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Can you transfer data to another phone 

Tracey22 by Level 1: Joiner
  • 727 Views
  • 3 replies
  • 0 kudos

STILL NOT RECEIVING ALL INCOMING CALLS

2 forms filled out outlining issues with new phone. Been promised a call back twice and still waiting. Customer service is a waste of time. I'm losing business because of this. HELP!!

Resolved! Apple Watch Ultra

Hi, like many others I can not seem to activate my data on my Apple Watch.The watch pairs perfectly fine, it is brand new from the Apple Store. It asks me if I want to set up my data plan sharing setting up Mobile Service, but it seems stuck on a pag...

Adc5767 by Level 1: Joiner
  • 972 Views
  • 2 replies
  • 0 kudos

Variable or non existent network

Hopefully this is the right place to raise a query on coverage. I am in the BD17 6 area. I can only see one tower when we have a further 5 closer but blocked by the lay of the land. My cell tower check isCell ID 186,rsrp -126 andrsrq -12,sin 0 12 and...

Simreb by Level 1: Joiner
  • 941 Views
  • 4 replies
  • 0 kudos

Number transfer

Hi. I just purchased a new contract on 02.I was already on 02 but the deal I g0t was cheaper as a new customer. I spoke with 3 different people over the phone and they said they could transfer my number easily. Anyway. Since then, the number I want t...

Emily3391 by Level 1: Joiner
  • 850 Views
  • 2 replies
  • 0 kudos

Porting landline number

Hi. I want to get rid of my landline in the house but keep the number as I have had it for years and most people know it. How is this possible please

John7777 by Level 1: Joiner
  • 1800 Views
  • 4 replies
  • 0 kudos