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Resolved! Cannot activate extra

I have just changed contracts and have chosen Amazon prime as my extra. I have received the email to activate my extra but when I click on it to activate it I am taken to the Amazon website with the message "This account isn't eligible for this offer...

FHulson by • Level 1: Joiner
  • 1821 Views
  • 2 replies
  • 0 kudos

NEED PAC CODE OVER MAIL

I have a problem with my O2 SIM and have stopped receiving texts on my phone. I have been to an O2 shop, spoken to several members of the tech support team and customer services, and have been running from pillar to post for the last two weeks, every...

Stuti by • Level 1: Joiner
  • 2668 Views
  • 9 replies
  • 0 kudos

Resolved! No Caller ID on Incoming Calls

Can anyone help please, I've just switched to O2 from Tesco Mobile, and now all incoming calls are showing Unknown or no caller ID.I see multiple people here have the same issue, have called customer service multiple times but keep getting told to ch...

Pravin by • Level 1: Joiner
  • 3971 Views
  • 9 replies
  • 0 kudos

Resolved! Unwanted subscription renewal charges

’m being charged for disney plus bolt on, I never subscribed for it but did have a free trial when I upgraded my phone and it must have auto renewed when it expired. Please cancel this bolt on, I never use it and didn’t request it.

App

App never worked. 

Resolved! New APN Roaming Settings

Early in Dec 2023, I received an email from O2 which said......"It’s time to update the APN (mobile data) settings on your phone. If you don’t do this, you’ll be unable to data roam when you go abroad"I know HOW to change the settings but there is no...

SIM Not provisioned. No access to MyO2 and no help via call

Good morning, I've had a 'sim not provisioned' error on my phone for a day or so. Furthermore, logging in to my o2 account shows no services linked, and I can't receive the 2 texts to my number to relink my number, due to the above error. Calling 202...

Sp077 by • Level 1: Joiner
  • 924 Views
  • 3 replies
  • 0 kudos

Resolved! Ongoing poor service - what to do?

Hi, My area is suffering with ongoing issues with a local mast - signal strength is a single bar, calls drop/don’t connect etc. This is the same within my house and outside; I have enabled wifi calling, but the issues still persist - ultimately, I’m ...

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