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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Spend cap

I want to apply a spending cap on my account

Jason7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

Hi i received a message saying that my bundle will be cancelled Why

Veli by Level 1: Joiner
  • 2 replies
  • 0 kudos


Can you please help - I have checked the signal in my area it says it is Good, I have had a new SIM card from yourselves which made no difference. My internet and phone signal at BB18 5SW is terrible. I have to stand at the kitchen door to make and r...

syl123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can't find invoice for phone ordered from O2 shop

Hello. I have ordered phone, but put wrong email address. When i changed email, i did not get the invoice/receipt for the order that i made. Where can i find/get this invoice, please? Thank you.

Dragonika by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Roaming is not working

My Roaming is not working despite being on. Have tried toggling on/off and switching phone on/off. Any ideas?

EMG9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No Internet

Hi i could do with some help, I flew to Ireland this morning and ever since landing I’ve had no connection at all, I have 4G but nothing will load or connect, I really need my internet for work purpose. I am also struggling to even connect to any WiF...

Resolved! Intermittent signal

Hi, I would like to make a complaint regarding signal in my local area. All phones on my contract are affected by this problem.

LB6 by Level 1: Joiner
  • 1 replies
  • 0 kudos