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Cannot access My O2, neither on app nor online

Hi all, I cannot access my O2 account neither through the app nor through online. I get the error saying "We've had problems finding your account" Can you please help to resolve this asap as I want to get access to understand the charges you are maki...

3G everyone else 5G

I’ve just landed in Iceland and only have 3G but everyone in my party has 5G and we’re all on O2i have restarted my phone numerous times and reset network settings.

Resolved! My phone not activated

Hello I’ve paid a late bill Over 24 hours ago But my phone is not activated

I have no mobile data

I have just swapped my phone to an I phone 15 pro and now I have no mobile data. My normal network works fine sending sms messages and making calls, but I can’t use anything that requires mobile data such as internet access. How do I fix it?

Resolved! Sim cards

I have 2 mobile contracts. Just say 1 has 50g data and 1 has 100g of data, If I were to swap my sim cards around, would the data change as well. or stay the same.

16 pin code

Can anyone help me I need the 16 pin code. Where can I get it plz

Resolved! Change name

Hi. I’d like to change the surname on my account please

Setting up mobile service

Hi, I got the new iPhone 15 pro max today, upgrade from the iPhone 11. I’ve set up the new device and transferred everything across but I was not given a SIM card, so assume I need to set up an eSIM which I have requested through my old phone. Once I...

Resolved! Roaming Customer Support

I can not believe every o2 customer with an I-phone has to contact o2 customer support to enable I-data roaming before travelling to EU countries. This is not necessary with any other network and a waste of time for support staff and customers who ca...

Data reflection

The app does not reflect the actual GB left. Seems stuck on 8 GB so I cannot check how much is left the entire month!

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