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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! My bill payment

How to chat online with o2 I have problem with my bill

Susan74 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade


Jon81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New device and sim

Hi all, I received my new iPhone 12 yesterday with a new 5G sim. I’ve kept my number just changed device from older iPhone. Everything seems to have transferred over from old to new but I can’t send txts or call any numbers.can anyone advise please?

gertie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Using phone in Spain

My daughter has gone to Spain but Snapchat and WhatsApp aren’t working. Why is this so I have yodo something with her account

Jmho by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Network coverage

I’ve just checked the network coverage as a week ago myself and a few neighbors went from having excellent signal to poor signal and the coverage checker says there is a phone mast being repaired in our area. How do I find out how long it will take ?...

SueWood by Level 1: Joiner
  • 2 replies
  • 0 kudos

Issue with call and text on other devices

I've got the watch 4 classic 4g and up until recently I was using it with my note 10 and call and text on other devices worked perfectly. I've upgraded to a z fold 3 and now the watch isn't listed in the call and text on other devices menu, so when c...

Resolved! Customer service

It is literally impossible to make contact with you. All I would like to do is request a 5G sim which is apparently impossible without actually contacting an agent, which appears to also be impossible on your cyclical & frustrating ‘Help’ pages. Clic...

Dan29 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New simcard offer

Hi I have very recently registered my new O2 simcard & the offer that came with it was for £10 free credit when it was first topped up. I followed the instructions as noted but I was only credited with an additional £5 of credit. It’s also disappoint...

Arianna by Level 1: Joiner
  • 1 replies
  • 0 kudos