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Resolved! ESIM is not activating

Hi, my eSIM has not activated, therefore I can not receive the code via text in order to activate it

Can't log in to my o2 app as sim not working

Hi, is there any other way to get in to my O2 app.I was having connectivity issue when outside of wifi, I range O2 for help and was told I needed to upgrade to eSim. I agreed. By the end of the call I got an email to say the order was going through, ...

Resolved! Extras cancellation

I have cancelled my extra, but I don't get a confirmation that it actually worked. How do I know that it will be cancelled?

Resolved! esim

Hiive received my new upgrade phone - iPhone 15unfortunately the information to set up my eSIM wasn’t sent and now I can’t log into my account because my sim has become inactive so there’s nothing I can do to actually download the eSIM and get set up

Problems with sim card or account

Hi, For some reason I started to have a problem with calls, sms and mobile Internet. I cannot make any calls, receive any sms or use Internet. Only wi-fi works for me.Could you advise the reason?

Resolved! Extending ring time

I want to increase the ring time before my phone goes to voicemail how ?

pay my bill

i want to pay my bill but i cant get into my 02 account. please help the sim has stopped working

Resolved! Call Backs

Hi O2, I am getting calls from people who say I have called them - but I haven’t! Any ideas?

Resolved! phone broken

My phone has developed lines across it and the touch isnt working

data problem?

the past couple of months i’ve payed up to £40-£50 and have no received any data i’m on the £10 big bundle and haven’t had any data given to me, i’ve tried topping up on vouchers, over the phone on bank card and on the o2 app just then i’ve spent my ...

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