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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Apple Music

Hi, I have recently taken out a contract with o2 and I was given 6 months free Apple Music. The link isn’t working, I contacted 202 and no one had any idea what I was talking about and said I must be confused with amazon video. Can someone please hel...

Lauren99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I need help with a Samsung s21 5G 128GB ODIN MODE (SVB Fail)

Hi, when we returned from a meal out last night, her handset was locked in ODIN mode (SVB fail). I tried switching off, but it restarted itself and landed back at the same page. What can I do?

Ray7 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud

I am being charged for iPhone 13 I didn’t order 

Suebou by Level 1: Joiner
  • 1 replies
  • 0 kudos

Restricting my calls!

I have had enough!I upgraded my phone last week and was sent a new sim which would not activate so after no response from customer service after 45 minutes I had to travel to an o2 shop which was the other side of town as most o2 shops have closed do...

Resolved! Account

Hi Iv just had a text saying my bundle will be cancelled but I was on the phone with o2 and my payment was agreed To be paid next week Friday please advise

Nathan10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost phone

Hi I’ve lost my phone and need to blocked some no one can us it 

accessing old bills

Hello, this bit from your help pages:"Once you sign in, you'll see a summary of your bill and payment date on the left-hand side. Click on ‘View latest airtime bill’ to see how your bill is calculated. On this page you can also view, download and pri...

Rowan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! sim card

I've just made an insurance claim and on setting up my new iPhone 11 it is telling me that my O2 sim is from a network provider that is not supported?

Dervilla by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can’t Call Out

I haven’t been able to make or receive calls for the past two hours. I have checked settings. Restarted my phone. Reset my phone. Reset settings. Nothing is working. Is anyone having issues???

JRyan by Level 1: Joiner
  • 1 replies
  • 0 kudos