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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

nosim1970 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Pac code

Hi i have my pac code to give to 02 but cant get in contact have been onhold for ages over the wait time and then hangs up. Trying to locate live chat. How can i give you my pac code so i can get my old number back.

Justine68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing my phone number

Hi can someone help me please, the online form doesn’t work when I try to change my number and the customer service 202 keeps hanging up on me

Faith2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Internet speed very slow like 3G with my new phone

With my new phone, internet speed is very slow when using mobile data and 4G is shown ( works fine with my wifi) . Other phones with O2 much faster in the same place. Please help what to do?

nanae by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New sim

Hi, I've been using an iPhone 6s on 4G but am now waiting delivery of an iPhone 12 on a 5G package. Am I correct in thinking my current sim should work on the iPhone 12 connecting to 4G service and I only need to swap sim to connect to 5G. Thanks in ...

Iany by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! previous bills

Hi, can someone tell me how I now view previous bills? I have always been able to do this until now? I don't get paper copies of my bills as I requested not to but now need the last 3 months bills today!!!

scurry by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have an i phone SE - several times recently I have had calls from people I don't know asking why I had just rung them, and what did I want. I definitely had not rung them. At first I thought it was an error but it keeps happening. Is it possible fo...