Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Samsung S23 FE WIFI6 connection issues

I have recently purchased a Samsung S23 FE from O2. Everything is fine apart from the Internet. Everything the phone connects to wifi6, the Internet crashes. It then restarts the Internet and flicks between wifi6 and 5g. The phone works fine when con...

Craig255 by Level 1: Joiner
  • 973 Views
  • 3 replies
  • 0 kudos

One time passcodes

Hi thereFor some reason I can no longer get OTPs. They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why. I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settin...

Veee by Level 1: Joiner
  • 3584 Views
  • 18 replies
  • 0 kudos

Resolved! OTP Codes

Hi, I am no longer receiving OTP codes from my banks and now Amazon. I was told by Natwest to contact my provider and check there is nothing restricting them their end. I contacted O2 via web chat and was assurred that as I can receive texts from the...

whatever by Level 1: Joiner
  • 2759 Views
  • 6 replies
  • 0 kudos

Wireless Calls

I have an iphone 8 and since downloading update 16.7.8 my phone will not make wireless calls. I have spoken to 02 cutomer services and Apple but still have the problem. I have tried everything I can think of to fix the issue - turned phone on and off...

TonyG1 by Level 1: Joiner
  • 663 Views
  • 4 replies
  • 0 kudos

Poor signal in Tonbridge, Kent

This has been the case for many months now and, as a Tonbridge resident and O2 customer, it can get very frustrating. According to the network status checker it is due to overload and that O2 is working on it. How can I find out exactly what is being...

Resolved! Upgrading my contract

Hi, I'm going to upgrade my SIM only contract and get a new device, but I will need my current device with my current SIM to function until the new device arrives. How long will it take for my current SIM to be deactivated once I have ordered the upg...

XLM462 by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

call waiting

i have tried everything and can not get call waiting to turn on on my phone, i have been into o2 they had no idea, i went to apple and they had no idea but i have an apple appointment soon, any idea how i can get it to turn on please?

nicky5080 by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Can't receive SMS Texts in Mauritius

I am in Mauritius and unable to receive SMS TextsThis is an issue as you could imagine when online apps trying to send validation codes to my phoine via SMSi can't therefore access the apps !! Anything I can do?

nvisibl1 by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Unable to call 1 single number

Hi, since past few days, I'm unable to call my wife's number. It always says User Busy even though she is not. I can call her on WhatsApp or facetime but not direct call. She's on Lebara. I have checked and there is no blocking on her phone. Ie no bl...

VKM by Level 1: Joiner
  • 847 Views
  • 5 replies
  • 0 kudos