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Samsung S23 FE WIFI6 connection issues

I have recently purchased a Samsung S23 FE from O2. Everything is fine apart from the Internet. Everything the phone connects to wifi6, the Internet crashes. It then restarts the Internet and flicks between wifi6 and 5g. The phone works fine when con...

One time passcodes

Hi thereFor some reason I can no longer get OTPs. They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why. I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settin...

Resolved! OTP Codes

Hi, I am no longer receiving OTP codes from my banks and now Amazon. I was told by Natwest to contact my provider and check there is nothing restricting them their end. I contacted O2 via web chat and was assurred that as I can receive texts from the...

Resolved! Email received about upgrading but I have a sim only contract

Has anyone else on a rolling monthly sim only contract had a message to say they are due an upgrade? Seems strange.I transferred over from virgin mobile when O2 took over so haven't experienced this before.

Wireless Calls

I have an iphone 8 and since downloading update 16.7.8 my phone will not make wireless calls. I have spoken to 02 cutomer services and Apple but still have the problem. I have tried everything I can think of to fix the issue - turned phone on and off...

Poor signal in Tonbridge, Kent

This has been the case for many months now and, as a Tonbridge resident and O2 customer, it can get very frustrating. According to the network status checker it is due to overload and that O2 is working on it. How can I find out exactly what is being...

Resolved! Upgrading my contract

Hi, I'm going to upgrade my SIM only contract and get a new device, but I will need my current device with my current SIM to function until the new device arrives. How long will it take for my current SIM to be deactivated once I have ordered the upg...

call waiting

i have tried everything and can not get call waiting to turn on on my phone, i have been into o2 they had no idea, i went to apple and they had no idea but i have an apple appointment soon, any idea how i can get it to turn on please?

Can't receive SMS Texts in Mauritius

I am in Mauritius and unable to receive SMS TextsThis is an issue as you could imagine when online apps trying to send validation codes to my phoine via SMSi can't therefore access the apps !! Anything I can do?

Unable to call 1 single number

Hi, since past few days, I'm unable to call my wife's number. It always says User Busy even though she is not. I can call her on WhatsApp or facetime but not direct call. She's on Lebara. I have checked and there is no blocking on her phone. Ie no bl...

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