Get tech support for your O2 issues

Never getting 5G

I’ve seen various posts on this and tried everything I have a pay as you go sim that I recently converted to monthly. As far as I remember, I’ve never gotten 5G to show up on my phone i I have an iPhone 12. And under the cellular data I DO see 5G as ...

Cannot see my bill

Hi I have logged into my o2 and cannot see my bills or usage. The my o2 app also doesn’t work for me anymore

Resolved! Unable to receive calls from vodafone

I recently found out that people who are with Vodafone cannot reach/call me! I can make and receive calls to/from all networks except Vodafone. With Vodafone I call make calls to them but do not receive calls from them. I was with Vodafone but in Sep...

Resolved! Visual voicemail

Why do I constantly get "Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help." messages? How to disable them without enabling visual voicemail?

Receiving bills and having money removed from my account after cancelling

I cancelled my O2 account almost 3 months ago by calling O2. Since then I keep on receiving bills and having money extracted from my account via direct deposit. How can I stop receiving emails and having money extracted from my account, please? I hav...

Resolved! Question

How can I change my account number if I want the payment to be made from a different account?

Resolved! Private caller

I am receiving calls from a private number during the night, sometimes up to 19 calls, for the past 2 nights. Is there any way to find out who is calling me?

Resolved! Apple Watch Cellular Issues

Hello, I'm having an issue when trying to set-up the cellular plan on an Apple Watch Ultra 2 I purchased from a third party. I'm hoping someone may be able to help - O2 CS seem to be little/no help (to the point where one of their tech team asked me ...

No Service

My phone was reading no service for a few days, I tried all the resets and no luck. I bought a new phone and still no service - any ideas?

Coverage

I use my O2 mobiles for business. I’m a vet and clients need to contact me in an emergency. Yesterday coverage at my home and office was patchy and the report was mast repair 48hours. Today it’s nearly non existent and the report now says work in are...

custom-community-header-logo.text

Forum Posts