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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! PAC Code

I have just moved to O2 and have received a PAC vote from my previous supplier, which I entered online when purchasing the phone. My number still has changed to my previous number, can someone help to explain how I need to do this? Thanks.

JLH by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Suspect of a fraud

Hi,I suspect a fraud. It happened to me today (30/11/2021). I received a call from a number at 14:00. I can share the number with you if you want. I have been told by them that they can give me a respond. After that, they told me I need to give them ...

mustafa by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Pay my bill

My calls have been disconnected and I carnt pay my bill on the app just says try later for a week it won’t let me ring out on any free numbers to contact 02

Lacey123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! spendcap

can i up it please

Resolved! Change from nokia to iphone

I want to change from my current Nokia phone to a new (for me) iPhone. Can I just take the sim card out of the nokia and put it into the Apple? I would need to keep the same number. Would I need to upgrade my account to handle more data?David Satchel...

Dsatch by Level 1: Joiner
  • 1 replies
  • 0 kudos

My acc does not work properly . O2 can't help.

Hi . I am a new customer . My acc does not work correctly. It doesn't show bills,current charges, and wifi calling ot volte calling don't work. Contacted o2 on tweeter. Nothing. Any idea ??? Everything showing . Something went wrong. Thanks.

Kris41 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal

I have had no signal for texts or voice calls since early Saturday morning? Please can you help

Anita1960 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! double payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

Dudu123 by Level 1: Joiner
  • 1 replies
  • 0 kudos