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Resolved! Credit agreement with virgin mobile

Can’t find relevant information for remaining credit agreement for phones? want to know when contract runs out?

Resolved! Direct Debit account details change

I would like to change my direct debit account details. How to do?, help me out if this

Resolved! Early termination fine

Hello, I lost my phone recently and had to buy a new one. I want to end my contract and switch my phone number over to my new phone but it’s saying I have to pay £98 early termination fee. What is this fee for? As far as I’m aware I am just on a mont...

Resolved! I cannot get into my O2 account.

I cannot get onto the O2 app, it tells me the I'm not an O2 customer!

Resolved! EMI11 number

I've just purchased a new Samsung S24 Ultra and I need the EMI11 number to claim my free watch. What electronic document will I find it on please

Resolved! Error 14

Hi all, Stupidly deleted my data plan from my Apple Watch when I carried out a reset last week. Searched the web for fixes, saw and tried a brand new (same number sim) in my iPhone but still the error persists. Spoke to CS but no help whatsoever. Any...

Resolved! Lost/stolen bar removed

Hi, I lost my phone friday night so I called O2 customer service to place a stolen/removed bar. I found my found Saturday night and have called O2 customer service to remove the stolen/removed bar this morning. I did receive an email saying that "we'...

Resolved! Roaming charges

hi there. im about to travel to Thailand for work for 6 weeks. What’s the best / cheapest way to use my phone over there without incurring huge bill please.

Cancel a repair

HI good morning Is their someone that could help me cancel a repair please as I'm severely disabled & wheelchair bound. Kind regards Kenneth

Can not log in

When i try log in it want to send code but my sim has no signal so i can not log in because i can not receive the code. How can i log in my acc?

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