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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Wifi calling on Samsung A5 (2017)

I have a Samsung A5 (2017) using the minimal, pay monthly O2 account offered by transfer from Talktalk a few years back. I want to use Wifi calling. The phone detail indicates that it will support it. But does this need 4G and will this very basic ac...

bonkers1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No dispatch for my order

Hi. I made on order on Friday and paid for today’s delivery. All the up front cost and delivery has been taken out of my account. I’ve received all the emails and contract but I’ve not received any emails or messages regarding dispatch. Will it come ...

Resolved! Upgrade assistance needed

There is an upgrade offer shown but when I go into it it changes price? 

haysboat by Level 1: Joiner
  • 1 replies
  • 0 kudos


You promised me a replacement phone a while ago now because mine would not charge properly. It's now completely out of battery and I can't use it at all. I cannot speak to anyone at customer services due to no phone, I need this sorted immediately. M...

Chapperz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not registered on network

Since the storm and powercuts on Friday the 26th I have had little to no signal at home where there used to h+.I spoke with a network team member today who advised they would send out a new SIM for me to try in the next 2-3 days. Since then I have no...

Resolved! Changed to 4g

My network is changed from 5G to 4G , it’s been on 4G continuously since I’ve upgraded my contract a couple of days ago . It’s not because of the area as I’ve been using the phone from the same place all the time .

Resolved! Keeping my old number

I’ve upgraded my phone through affordable mobiles and asked them to port my number over to my new sim. this doesn’t appear to have happened and when I completed a form on o2 I got an emailstating my details didn’t match up can’t get through to o2 on ...

Scott82 by Level 1: Joiner
  • 1 replies
  • 0 kudos


My new samsung galaxy has arrived, kept same number with 02.Keeps telling me my number has not been verified? I cannot telephone or get SMS messages.Is this normal HELP

Resolved! Delivery

I ordered a new iphone 13 on the 9th Dec. to be delivered to my local o2 store. It was despatched yesterday 10th but not yet in store. Why? it was stated to be a 24hr service.

dikb by Level 1: Joiner
  • 1 replies
  • 0 kudos