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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

lack of signal

I am having constant signal drop outs - more out than on, sometimes up to 24 hours off then an hour on. Shows awareness 'of problems' on coverage map but never improves although I am only a mile from mast with no intermediate hills, buildings or tree...

Unable to log in

Hi there I am unable to access my account and have been told to contact customer services

Resolved! order?

i’ve had a text this morning from “my O2” saying that my order has gone through, it’s an NC order number, but i haven’t ordered anything! when i’ve checked on my app it says vas change, and now i’m really worried! what can i do!?

No internet last 2 days

Hello, i am facing big problem, no internet connection, no signal, yesterday and today. Now started but the speed is just 4.why this is happening in the middle of UK? At a working day?

Bbbbb1 by Level 1: Joiner
  • 203 Views
  • 2 replies
  • 0 kudos

App

My app don't work

Ivan21 by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

Receiving calls

Hi all Bit of a strange one I can receive text messages and make phone calls but cannot receive phone calls from everyone I can get calls from some numbers but not all.. I have checked and they aren't blocked I have reset my settings I have even had ...

K2L by Level 1: Joiner
  • 312 Views
  • 3 replies
  • 0 kudos

Unable to make calls to some numbers

Hi,I'm not able to make calls to specific numbers. I know for a fact that my phone is working, because I'm receiving texts and calls from other numbers. I'm also able to call my work phone, so I am able to make outgoing calls. I can't even get throug...

Complaint - Customer Service/Apple Watch

Can anyone provide me with a phone number to speak to someone and make a complaint and actually have that person assist me in resolving the technical issue I have been facing for 2 months?! Bought an Apple watch in June and could not receive or make ...

ESIM swop when abroad

I intend to buy a new iPhone wile in France where I am planning to visit for three months. Will it be possible to do an eSIM swop wile I’m away and activate by new phone? Or do I have to wait until I return to the UK