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Can't activate my Esim

Tayyab
Level 1: Joiner
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on ‎21-06-2024 08:56

on ‎21-06-2024 08:56

Hi. I have recently purchased an esim and need to activate it I believe by signing into my o2 account. However, I can't now receive the security code via text as the physical sim has reverted back to the old number. Can you send the security code to my email address, tayyab_93**Personal info**, instead so I can activate my esim?

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MI5
Level 94: Supreme
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on ‎21-06-2024 09:00

on ‎21-06-2024 09:00

@Tayyab 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 70: Enigma
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on ‎21-06-2024 09:01

on ‎21-06-2024 09:01

This is not O2 but a member to member Community

Contact O2 by one of the methods in this guide

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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