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Old Mobile Number accessibility

Accessibility
Level 1: Joiner
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Hi,

I had an O2 mobile No. some years ago. I need access to that number from 2016-2017. I've been with another provider since 2019 but need access to old O2 records. Anyone able to help please?

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madasaf1sh
Level 77: Grand Master
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@Accessibility 


You have next to no chance of getting access to the number as it will have been recycled by now, or any records relating to it, as o2 only need to keep records for a max of 7 years but only for certain transactions such as financial. 


Your only option is to raise a DSAR or contact the o2 DPO https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...  And see what if anything they can provide..

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 10868 Posts
  • 59 Topics
  • 3120 Solutions
Registered:

@Accessibility 


You have next to no chance of getting access to the number as it will have been recycled by now, or any records relating to it, as o2 only need to keep records for a max of 7 years but only for certain transactions such as financial. 


Your only option is to raise a DSAR or contact the o2 DPO https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...  And see what if anything they can provide..

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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Accessibility
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Thanks for that. I'll try as you suggest. Most obliged.

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madasaf1sh
Level 77: Grand Master
  • 10868 Posts
  • 59 Topics
  • 3120 Solutions
Registered:

Good luck, and they have 40 days to come back to you with any information, and most companies take the full 40 days 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
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