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Resolved! my SIM card does not work anymore

I didn't use my SIM card for 2 months later when I place the SIM card in the the phone the SIM card could not register any more. I took out and placed back same issue. I tried another SIM card on that phone and it works. I tried that SIM on another p...

Corporate VPN Blocked

Hi, My corporate VPN is being intermittently blocked by O2. The same issue does not occur on other mobile networks. I have raised a ticket with O2 which is still open. Has anyone experienced this issue before and, if so, what was the resolution? This...

4G+ issues

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a G...

Resolved! Virgin media call

I have had to call Virgin from my mobile. It's 0345 454 1111.Is this number included in my minutes therefore free?Regards

Icloud Backup

HI I am backing up my phone for the first time to the cloud on my iphone and its been going for about an hour and a half to this point but stating that there is about 7 hours remaining (the blue line is about a quarter of the way along). Is this norm...

Can’t send messages to international numbers

What the title says. They don’t even come up as failed to send, but I ask the people I’ve sent the messages to if they’ve received them and they have not. I’ve tried this with 4 separate numbers. The country code is correct as I am able to call those...

Resolved! Unlocking my handset?!

Hi, I have been given a code my O2, which is apparently meant to unlock my Samsung J3 phone. The "code" is 8 digits long, however, there were no instructions sent with the code, and the code was provided by an automated voice on the O2 phone line. Wh...

Resolved! Sim card not provisioned for voice

hi my sim card which i had for over a year is saying it is not not provisioned for voice. I tried to reinsert multiple times and tried on multiple phones but it seems to be deactivated?

Bt Mail sign in error/POP3/IMAP

hi, I've bought a A71 for my mum and transferred all from her A8 with no issues apart from emails. Error messages are sign in error and POP3/IMAP not turned on for this account. I have followed the advice on 02 help which took me through google-gmail...

£50 Promo code not allowed with order

I am trying to upgrade using £50 off device voucher (valid til 21st July) and get the following message: 'This promo code can't be used with this order.' I have set the upfront device to £150. I can't see anything in the ts and cs that show the vouch...

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