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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3015 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5075 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15947 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8116 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7486 Views
  • 6 replies
  • 0 kudos

Resolved! Incoming calls not received

I am being told that some callers are being immediately cut off when they call my number. Please advise how to fix this.

Car5 by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

Resolved! Bundle

Hi I wood like to renew my 15 pound big bundle early please 

Richie27 by Level 1: Joiner
  • 343 Views
  • 2 replies
  • 0 kudos

Increasing storage

How do I increase my storage space? I’m always having to delete apps 

Chester by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos

Resolved! Spam text messages

Hi there,I have been getting spam text messages (about 3 or 4 a day) from various numbers telling me I have a voicemail and I need to click on a link. It is clearly spam and I have tried blocking and reporting the spam, but it's still happening. I fa...

Resolved! Voicemail abroad

HiIm trying to work out how i can access my voicemail abroad. I haven't been given a number to dial. I normally just dial '1' in the UK, but this doesn't work when I'm abroad.ThanksG

Mob456 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Query about Disney plus

Hi, I took out two new contracts with you in December last year, I was told I could pick Disney plus as the "free" extra. I was advised by the sales person that they could be used on after the other, so in effect 12 months free Disney plus. The first...

BBB2007 by Level 1: Joiner
  • 318 Views
  • 2 replies
  • 0 kudos

Resolved! Pay

Hello. I paid the bill. When will you turn on my phone. I forgot about this bill.

Andrzej2 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos