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Security Questions

I recently got a text from O2 after the customer services asked me a anumber of questions. All I wanted to do was pay my bill. I could not remember my memorable word, so I failed security. Now I have got an email saying I have changed my security que...

M13 by • Level 1: Joiner
  • 988 Views
  • 2 replies
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Resolved! 'Invalid SIM card. Network locked SIM card inserted'

In short, I have changed my network from O2 Mobile to Superdrug Mobile. My phone is a Samsung Galaxy S7, I paid off the phone from O2 last year. I have switched my number from O2 to Superdrug. However, when I switch on my phone I am prompted with the...

Resolved! can't open emails, apps or access links through FB

Hi. For the last couple of days when I've tried to access my emails the app has just stopped working and closed. It's the same with the o2 app and trying to open links in FB, my phone will just freeze and then shut the app down. I've cleared the cach...

Tracy_F by • Level 1: Joiner
  • 1791 Views
  • 6 replies
  • 0 kudos

Galaxy Watch 3 - LTE version - Searching for network

Hi All, Having a nightmare and main o2 support number have told me 3 different things. Background 1) Purchased galaxy fold 2 and galaxy watch 3 LTE directly from Samsung. 2) Found that 02 supported LTE version of watch. 3) rdered pay monthly sim from...

Natnrg by • Level 1: Joiner
  • 1321 Views
  • 5 replies
  • 0 kudos

Amazon App & Alexa App

Hi All, Really random, My iphone Apps for Amazon and Alexa App dont work on wifi. If i turn off wifi and use 4g all ok.Have deleted apps, reset wifi. cant see anything esle PLEASE HELP.

DJL20 by • Level 1: Joiner
  • 726 Views
  • 1 replies
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Resolved! Cancelled sim contract

I've cancelled my daughters sim contract on my account whilst going through a mental health episode today. Can I get the sim reinstated please

Andy81 by • Level 1: Joiner
  • 1381 Views
  • 3 replies
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Resolved! Samsung Galaxy J5/02 How to remove voicemail notification

Hi, I have a Samsung Galaxy J5 with 02. Tried all the suggestions but cannot remove "New Voicemail" notification (Dial 901). However there is nothing on 901 nor 905. Cleared caches/data on both phone (under apps) and contacts. Switched phone off for ...

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