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Forum Posts

Resolved! Calls from my number..but not me!

Hi, I'm not sure if I'm posting this in the right place but wonder if anyone can help. I've suddenly ( in the last 2 days) been getting phone calls and texts from people saying they'd had missed calls from me. At first when it was texts I assumed it ...

Li_z by Level 1: Joiner
  • 614 Views
  • 2 replies
  • 0 kudos

Resolved! VPN

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check ...

Cassie1 by Level 1: Joiner
  • 2261 Views
  • 4 replies
  • 0 kudos

Resolved! sim not provisioned for voice

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

Perry1 by Level 1: Joiner
  • 1913 Views
  • 3 replies
  • 0 kudos

Resolved! Sim has stopped working

My sim card has suddenly stopped working. I've lost my contacts, can't make calls, send texts or use mobile data any more. I've taken it out, tried it in another phone and cleaned it but it still doesn't work. How do I get a new sim card?

Mitch1979 by Level 1: Joiner
  • 796 Views
  • 2 replies
  • 0 kudos

Free Audible Trial - Cancellation

As part of my upgrade I had a free 3 month Audible trial. This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. I have called Audible and they have informed me the contract is through O2 so I ...

Robbo365 by Level 1: Joiner
  • 9863 Views
  • 15 replies
  • 0 kudos

Resolved! Network Support SO42 7WF

Received an email today (30/1/21) saying no issue with network at SO42 7WF, but only get 1 bar of signal outside and no coverage indoors at all. This has been an issue for months.

O2 recycle promotion code not working

I upgraded my phone yesterday from the s20 to the s21+. I want to recycle my s20 with o2 recycle but the order number for my s21+ is coming up invalid code for the extra 150 for getting the s21+.

Leaha by Level 1: Joiner
  • 876 Views
  • 1 replies
  • 0 kudos

Am I on O2 refresh

Hi, I'm currently on a sim only deal (18 months) - how do I know if I am on O2 refresh? Thanks

JPGreen by Level 1: Joiner
  • 1515 Views
  • 6 replies
  • 0 kudos