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applying BBC discount to my new contract

It says on my 02 that I cant apply my BBC discount to my new phone contract because I havnt had a new contract since 2020. I got a new contract yesterday and I was told I could apply this on My 02. Can someone help?

Resolved! I received a text to say I had used 80% of data but when I check my app it says I have 9.56 data lef

My message says I have used 80% of data however my app says I still have 9.57 left of 11.99 of data left. I am confused.

Resolved! Locked out

I have been locked out of my account and I’ve no idea why. As a result I cannot make or receive calls. It is unbelievably frustrating. Can anyone help?

Resolved! I want to speak to a human!

Does o2 still have the online chat option? I just seem to be on a neverending loop.

Resolved! Cannot Enable Wi-fi Calling

I have unsuccessfully attempted a number of times to enable Wi-Fi calling. The iPhone 12pro I have will not switch on Wi-Fi calling and says I have to contact O2 but when I check on My O2 it says I have Wi-Fi calling enabled. I have not been able to ...

Resolved! International Calls

Hi How do I make international calls from UK. My phone keeps telling me calling barring is on, when it isnt.I need to receive a really important call on next Monday.Many thanks

Resolved! Pac code number transfer

Hi there! I have recently upgraded my phone and changed network from EE to O2. When i ordered the phone i entered the pac code to keep my old number. I did this on friday night, when can i expect my number to transfer to the new phone? Thanks! Beth

Resolved! Changing name on account

I want to change the name on the account

Passcode

Got my new upgrade iPhone 11 did the set up fine but now it says my passcode is incorrect and I keep getting locked out. What do I do?

Resolved! Activating Sim second contract

Please help. I don’t know what I amdoing. I have o2 business account pay monthly and have taken out a second handset and sim. I have put the SIM card in the phone and transferred everything over as it’s iPhone to iPhone and there’s no signal or nothi...

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