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i want to change my number ASAP

Hello i am a contract holder, and i want to change my number ASAP, i call customer service but i cant get people, can i just buy another o2 sim and online use sim swap? or is there anything else? Also i want to keep my other number so when i sim swap...

Katie189 by • Level 1: Joiner
  • 1051 Views
  • 2 replies
  • 0 kudos

Resolved! 2nd hand phone locked to O2 help

I want to use EE SIM in phone just bought bit still locked to O2 . S9 plus. How do I unlock phone? Many Thanks for your help

Scam phone calls going straight to voicemail

Hi All, Please Help! I've received over 50 scam phone calls within the last 20 minutes that don't ring, but instead go straight to my voicemail. They're still coming in and all the mobile phone numbers are different and unknown to me. Has anyone else...

Bexjolly by • Level 1: Joiner
  • 679 Views
  • 1 replies
  • 0 kudos

Resolved! Removing contact number from business account

We have a business account with O2, servicing 19 contracts, the accounts are managed and overseen by multiple administrators.When I logged into the account earlier this week I was asked for a mobile number for security codes to be sent, I input my pe...

kirstin1 by • Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Get an MCK for my phone

I recnetly upgraded my phone with O2 and wanted to give my old phone (S7) to my girlfriend since her phone was from the dark ages. I put her SIM into the phone and prompted for a PUK. I falsely assumed it was her PUK, not mine and put in the code thr...

Sudds by • Level 1: Joiner
  • 1237 Views
  • 4 replies
  • 0 kudos

OTP messages not coming through

Aqua are sending OTP passcodes to my phone. This was working but more recently I’m not receiving them. Aqua confirmed the passcodes are coming through their end and so asked me to contact o2. I can’t log into my account without this.

Bonnie83 by • Level 1: Joiner
  • 1365 Views
  • 3 replies
  • 0 kudos

Resolved! Sync my 2 phones to my 02

Can someone explain to me how to sync my 2 phones to my account please 

Suhad2 by • Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

Resolved! New sim

HiI have a new sim. I gave my pac code when ordering. New sim is in how long before I have my old number? I don’t think I need to text swap but there are no clear instructions for this if I am bringing number with me. Thanks

Sarah18 by • Level 1: Joiner
  • 634 Views
  • 2 replies
  • 0 kudos
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