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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3312 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5194 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16353 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8272 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7653 Views
  • 6 replies
  • 0 kudos

Resolved! Network

Hi I have had no phone/text signal for the past 2 hours but nothing is logged on the website. Postcode is S254ey thanks

Nicola761 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! sim card

i upgraded and today received a new 5G sim and upgraded samsung phone but why do i need a new sim ? i wish to keep the same number

1mc by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Loss of service

Hi I have had no phone/text signal since 2pm yesterday but nothing is logged on the website. I can make texts just to my ICE but no one else 4G shoeing but phone not connecting Postcode is wa4 4ag thanks

Resolved! Number porting hasnt worked properly

Hi all, Switched onto a new o2 contract from EE on 21/08, the porting was supposed to be completed by 24/08 however my number hasnt ported properly as I cannot make or receive calls. Texts/data are fine. I’ve tried rebooting it, airplane mode constan...

Jw123 by Level 1: Joiner
  • 610 Views
  • 3 replies
  • 0 kudos

Resolved! All help features are designed not to help

Round and round and no help what a useless web/appCan anyone tell me why my phone won't send text to small numbers for competition or how to change my settings so that it works!

Tattie by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Hi how do I change my spend cap please

VG2019 by Level 1: Joiner
  • 771 Views
  • 2 replies
  • 0 kudos

Resolved! Is my device locked

I think I’ve been bought a new iPhone for my birthday so in order to continue using my existing sim and o2 sim only contract I need to know if the existing sim will work in the new phone?thanks

Rcg by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Resolved! Data roaming

Should my data roaming be turned on while in Spain? I'm on a pay monthly account

Alex581 by Level 1: Joiner
  • 543 Views
  • 4 replies
  • 0 kudos

Resolved! No signal

Hi, I had my number switched over to my new phone, it says 24 hours before the signal will come back. However it has been over 24 hours and I can not make any calls or no one can phone me and I urgently need it for work. thanks Chelsea Morrison

ChelseaM by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

No data connection France

I have no connection despite having used data for 5 days in France after travelling into Paris.4g available and data left to use but ‘no internet’

Esther2 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos