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Unable to update username & password

Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I received the text advising me to update the above but when I enter the number (the one the text was sent to) it says to enter the number that received the SMS???? I have 2 numbers on my account and mine is the main number and also even though it was the one that received the text, it won't let me progress.


I have also received 2 letters and followed all instructions and again it won't recognise my number.


Any ideas or do I just scrap o2 and find a different provider as I am starting to get really frustrated with them over it?

Message 1 of 2

Level 94: Supreme
  • 145866 Posts
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O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter (X) ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 2