Not receiving OTP

[Topps1104]

I am trying to access the myo2 app and priority app. After inserting username and password it states I will receive 2 text messages to the phone with a 6 digit otp. I ask for text to be sent and nothing happens. I am not receiving the text so unable to access either accounts. I called customer service who told me to uninstall and rrjnstall apps followed by switching phone off and on and finally removing and reinserting sim card. None of these havd worked and I'm no further forward - please help  🙏 

[jonsie]

Try using a PC and an 'incognito' tab to request the code

Switch off wifi on the phone

[Topps1104]

I'm able to sign into my account on a PC, it's just the apps that asks for the 6 digit otp via a text.

[pgn]

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@Topps1104 wrote:

I'm able to sign into my account on a PC, it's just the apps that asks for the 6 digit otp via a text.

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For me, it is the opposite - MyO2 app no longer prompts for PIN from OTP, but trying to access via web in Chrome, in an incognito window, always pops up the prompt to send OTP via SMS to my phone, @Topps1104 

[Topps1104]

Can anybody help please, I'm still unable to receive text messages with OTP so unable to access any of the O2 apps.

[MI5]

@Topps1104 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Topps1104]

I wasn't really expecting you to resolve my issue, it was asking more has anyone else had this problem and how did you resolve it? 

[MI5]

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@Topps1104 wrote:

 and how did you resolve it? 

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by contacting O2 as advised.

Nothing you can do as it will be either missing files or an account setting issue.