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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5879 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2199 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2113 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! PAC code

I need a pac code from o2 but no longer have my sim plz help 

Gregor by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! longer phone ringing period

how do I get to extend the ringing period of my phone to allow me to answer the call before it goes so quickly to voicemail etc ???

Resolved! Change Payment date

Hi there, I am looking to change the date my payment comes out. Could you assist? thanks,darren

DazJT2 by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

Resolved! Repair

Hi I’ve done the trouble shooter for repair and I need to send my phone off please

Macca94 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Resolved! Payment date

I’d called up to change my payment date for my bill and was told my airtime and device plan would be changed to my preferred payment date but only my airtime bill has been changed

HC2 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I was emailed to say upgrade for no upfront cost I have gone to do so and this is not the case

Mich1978 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! No service

New phone new sim no service 

Luke11 by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to chat with a guru

Cant chat to a guru what on earth is going on, I need help urgently 

Auds65 by Level 1: Joiner
  • 283 Views
  • 4 replies
  • 0 kudos

Resolved! Phone locked, looking to upgrade

Hi, iPhone has been disabled as i have managed to put the passcode in too many times, i am now unable to get into the phone as i don't know my apple id password

Chris1390 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

I want to speak to someone

I am trying to speak to a person instead of trying to chat and it coming up help pages and not allowing me write my questions and issues. I have tried to call to speak with someone and have just been charged £4+ for the call ringing then me hanging u...

Ki1 by Level 1: Joiner
  • 263 Views
  • 5 replies
  • 1 kudos