Get tech support for your O2 issues

Data signal

The coverage checker does not report any service issue, but i have no way to connect to internet via phone, and i need it for work.Since i am paying a good amount for unlimited data, i think i'd need an explanation. Alternatively, can i change provid...

Call failure

My data works fine but when I am trying to make calls using my new O2 number, the call instantly fails. I don’t know what to do.

Resolved! Phone barred

My phone has been barred looking to reinstate but cannot access my app now as it texts code and I can’t receive code

texts

I am not receiving texts on my phone

Data Speeds Being Throttled?

I have a 40GB data package with O2. On the My O2 app they have it broken down in to 3 groups. A 10GB data allowance, a 20GB 'bonus data' and then another 10GB 'bonus data'. Not sure why, but whatever. I have done some testing over the past few months...

Resolved! Sim data is wrong

I signed up for a 10gb sim card through virgin and O2 is telling me there is 5gb on it. I am not paying £10 a month when it's £5 for the 5Gb

Resolved! "My Network"

How do you change the email address on the "My Network" app?

Resolved! No Service Message

Just upgraded to IPhone 15. Transferred everything over without issues other than now unable to receive email away from home and message in left hand corner No Service. Looked on internet and carried out all suggestions to rectify but nothing has cha...

Can't see billing information on the website or app. Is there an issue?

I can't see any billing information on the O2 app or website in my account. Is there an issue?

I can’t use my iPhone since yesterday night. The It is asking me to swipe up but can’t.

I can’t use my phone since yesterday. I wanted to restart my phone but it was blocked asking me to swipe up to unlock. I tried to swipe up but it is not. So I don’t know what to do because it is not working.

O2

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