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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Where is my order

Don't know

Resolved! 5g

Since I received a text message of o2 stating 5G had been added to my tariff, I've had zero signal. I can't receive texts or calls and when I try to make a call (the last being to o2) it says no registered network. My phone is a Samsung s21 plus 5G a...

Resolved! Contract termination

I have had a 24 month contract with o2, taken out in November 2019.I have made 24 payments, without default, the last one being October 2021.On 8th October 2021, I telephoned customer service to confirm I was terminating the contract and to request a...

Resolved! Internet not working on new sim

Reported my sim as lost a few days ago and had a new one sent out which came Tuesdayput new sim in phone, everything works except mobile data. I’ve activated sim, reset network settings, enabled mobile data etc it won’t work please advise

Resolved! Address

I need a copy of my bill with my address showing on it

Bar placed on SIM-free Samsung Galaxy J4 Plus

Hi, In 2019, I bought a SIM-free Samsung Galaxy J4+ from Carphone Warehouse. In that same year, I was offered a pay monthly SIM by 02. However, due to ill health, I reported that the SIM card that was being used in the J4 had been damaged, and was se...

Resolved! Unable to call Spain

Hi does anyone know why I can’t call a Spanish number? It just beeps and then cuts off. Thanks in advance!

Resolved! Apple Watch

If I buy an Apple Watch on gps and cellular from o2 once my contract ends does the Watch just work on the gps ?

Resolved! iphone 13pro max upgrade

hi i upgraded my phone around 13 days ago but it’s out of stock and has been ordered from there supplier does anyone know how long roughly it would take?

Resolved! I have upgraded from an XR to a 13 pro max. It has arrived with a new sim. Do I need to use the new

I have upgraded to an iPhone 13 pro. It has arrived with a new sim. Do I need to use the new sim or simply swap my existing sim into the new phone

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