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Forum Posts

Can't log into my O2 app on my new phone

I changed my phone and now can't log into my O2 account through the app. I contacted customer service on the 26th January and was told they would have me back on line in 3 to 7 days but still not able to get on! I have cleared the cashe, uninstalled ...

Shadylane by Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

New O2 sim - no data / internet - help needed

Hello, I joined O2 on Wednesday 5th and put the new sim in my Google Pixel 7, I was porting my old number from another network so initially the sim worked with the new number provided with the sim. On Friday 7th the sim card stopped working (no servi...

Resolved! Caller id unknown

All my incoming calls have recently changed such that the caller id is unknown. Has O2 changed my settings somehow. I am on a Motorola 84 5g. I don't know how to access settings on the O2 account site.

GT9 by Level 1: Joiner
  • 1060 Views
  • 2 replies
  • 0 kudos

Resolved! Virtual assistant

I have had no network connectivity for 9 days. When I attempt to speak to agent via virtual assistant I am sent here to community help. I am desperate for help, now being told via email that work on local mast is continuing until 7th March!Does any o...

unifaerie by Level 1: Joiner
  • 968 Views
  • 1 replies
  • 0 kudos

Account

Why can’t I access my account to view my data 

Tacki290 by Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos

Resolved! New iPhone - can’t use it. eSIM?

Hi, I’ve just set up my new iPhone but no idea what the eSIM stuff is? should’ve just chosen regular sim. Not a clue what to do. Help online says it should say on my homepage to download it or there should be a qr code? Where is any of this I can’t s...

Hannahbur by Level 1: Joiner
  • 2627 Views
  • 7 replies
  • 0 kudos

Samsung A23 5g

I have the above phone and need to insert SD card. The manual clearly states the slot is located on left side of phone but there isn't anything there. Have triple checked with others who confirm this. I need to do this quite urgently. Many thanks.

Seb1995 by Level 1: Joiner
  • 999 Views
  • 8 replies
  • 0 kudos

Failed texts

I am not now able to send messages to 61054. One message was sent successfully this morning, but subsequent messages failed to send.

Paddysden by Level 1: Joiner
  • 459 Views
  • 2 replies
  • 0 kudos

Network connectivity problems, useless 5G

Has anyone else suffered from poor or extremely slow network coverage on O2, especially with their 5G network? I have been having issues since Oct 2022 until current day (Feb 2023), with no help or progress from O2. My local mast in High Wycombe has ...

135 by Level 1: Joiner
  • 3364 Views
  • 9 replies
  • 0 kudos