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Forum Posts

No info on MyO2 online (not the app)

Recently changed network so the MyO2 app no longer works. I still have a bill to pay and have had a couple of texts and emails saying I can view online but when sign in and click to view my bill it just kicks me out and asks me to sign in again. Been...

Kat13 by Level 1: Joiner
  • 533 Views
  • 3 replies
  • 0 kudos

My O2 App is not working

Hi, I have been trying to access My O2 App and the website version since December 2023 and cannot access any of them. What is the problem? I went to the store and they discounted me that there is an issue overall. Now it’s 3 months. It’s becoming rid...

Live chat

Dear O2 Support Team, I hope this message finds you well, although my current experience with O2 customer service has been extremely frustrating. For the past three days, I have been attempting to reach someone through various channels, including the...

SandraD by Level 1: Joiner
  • 2046 Views
  • 7 replies
  • 0 kudos

Accessing business account

I have a o2 business account - whilst I can access the bills it won't let me access the account so I can organise users / upgrades. i have called 02 who quite frankly were useless. When i press forgot password (even though I havent) it doesn't send m...

Watch stop working

My watch did a up date and won't turn on. When u turn it on it load on to loading screen with blue green circles but never comes off it then turns it self off

Alec1 by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime plan is extra cost for Apple Watch ?

I have an Apple Watch cellular version that I bought from the Apple Store, and I'm using a £6 monthly plan with an O2 SIM card. If I activate the Apple Watch cellular plan and it charges me £7, does that mean I'll have to pay a total of £13 per month...

String by Level 1: Joiner
  • 1504 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

I received a call from an unidentified number in Cardiff, Wales (029 2294 7286) promising 60% off of my phone bills. They said they were O2 and once I said I was "interested" they asked for my email. Once I gave a fake, they sent an email under norep...

kyuk by Level 1: Joiner
  • 1530 Views
  • 1 replies
  • 0 kudos

Getting No Help

I have been called O2 for 2 times both the times it’s difficult to get through an agent and they are placing on hold for half an hour and than saying we transfer your call and then they are disconnected a call so waste of time every time we call . I ...

Bansari by Level 1: Joiner
  • 715 Views
  • 2 replies
  • 0 kudos

SIM Swapping

Hi, Can anyone explain to me how transferring my old PAYG number to my new Pay Monthly SIM works? I went to the O2 Store on Friday to have it transferred, but then told me the process would be completed tomorrow. So it's been that time and as result ...

K-J-W1996 by Level 1: Joiner
  • 629 Views
  • 4 replies
  • 0 kudos