Text messages

[SteveT63]

I'm unable to send and receive text messages, everything else is fine, is there a fault in the network?

[MI5]

Cheers @LukasB 

[madasaf1sh]

Strangely

Nothing reported at all on Twitter and that's usually the route people complain on a lot 🙂

Nothing reported on downdetector or isservicedown weit

[LukasB]

@madasaf1sh @MI5 thats what the team said before as well but we had a few people reporting it so I am on it like a wolf now 

[b4u2]

Check signal and coverage in your area. O2 is rated best in UK for coverage

[madasaf1sh]

@SteveT63

Can you check for an update to the Carrier Settings that was pushed in the last couple of days?

[madasaf1sh]

@LukasB

Just noticed that most people reporting this are using the Sony XA1 series of Handsets.

[Cleoriff]

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@madasaf1sh wrote:
@LukasB

Just noticed that most people reporting this are using the Sony XA1 series of Handsets.

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Or 3 with  the Pixel 3a?

[madasaf1sh]

@Cleoriff

Aye.

One of the Google News sites has picked this issue up and someone has logged a bug report with Google. all reported within the past few days...

https://9to5google.com/2020/12/09/carrier-services-sms-android-issue/

Its affecting Pixel Devices, OnePlus, LG, Samsung, Motorola and Sony... 

Edited to add more info..

[madasaf1sh · Accepted solution]

Rather than edit my post above.

@MI5, @Cleoriff @LukasB

The fix for the SMS issue it to go into the Google App Store and check for updates and there is an update from yesterday evening for Carrier Services, update this and then restart your device and the SMS should start working again..

My Razr 5G updated this morning to the latest version...

[Cleoriff]

Luckily no problems with my Note 8 or husbands S7+. Also had a text from grandson with a Note 10. So it's a bit selective @madasaf1sh