O2 App

[PF1]

When did the app become totally useless.

Lost all the family's accounts. Can't add them back. Everything I try to do it just says 'no'.  About two months ago the app was useful. I could check the family's bills and accounts now I just log in twice and there's no point as there's no options or accounts. WTF!!!! Why change it all. Mess it up and not even ask me about it

[Enlli]

Since O2 made a complete mess of updating their systems which now is having a knock on with thousands of customers

At the moment each phone will need a separate log on using a different email address.

You will need to contact O2 I'm afraid

Guide: How to find help & contact O2 

[pgn · Accepted solution]

@PF1 -  You will need to contact O2, by Social Media at the link just below will work, although you may need to nudge them a few times until you get an available CS agent to work with you.

Also be prepared to have to use a new e-mail address - O2 will then place this in the affected MyO2 account over the top of redundant address on the account.

If you are prepared to wait up to 28 days (often quicker) your account details can be checked and your primary e-mail address can be made active in MyO2 again.

The problem seems to stem from people having had e-mail addresses supplied by "o2.co.uk" during upgrades over a decade ago or before. You may need a new e-mail address for each affected account. Good luck!