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Alison1979
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Hi 

I have just set up a new phone, I wanted to keep my number but needed a new nano sim, the sim isn’t registering, the phone says no service. Can you help 

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mhaques
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The sim is probably not activated, you may need to call up customer service to help you out.

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MI5
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@Alison1979 

You'll need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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