Roaming Bar

[pgn]

Hi @Martin-O2 

There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts.

 - Can you find out from O2 if this was a sweeping policy to apply a Roaming Bar (or similar) for all accounts, PAYM and PAYG, during the Lockdown Years?

I have 3 phones to get checked before heading off to Spain at the end of June, and I'd rather know they need a call to CS to lift that bar before we travel so as not to waste time that could be better spent on the beach or in a different type of bar when we get there.

FYI 2 of the phones have been in Spain before, in 2019 and previously, and both have worked fine - I don't want to have CS poking around in those account settings unnecessarily, and I cannot see a way to check if the Roaming Bar, or any Bar, is active, or not, myself from the UK (ie before I travel).

The third phone was bought during first lockdown, so may need to be checked - but the other 2, a PAYM and a PAYG, used to be fine on Movistar in Spain.

Will they be fine in the dwindling hours of 29-Jun-2022 when, travel gods permitting, they, along with us, rock up in moonlit Mallorca in the Mediterranean Sea?

Thanks!

[Cleoriff]

Good question @pgn 

I'm positive Roaming bars were applied during lockdown as people were banned from moving around the UK, let alone travelling to another country.

[Martin-O2 · Accepted solution]

Hey @pgn, @Cleoriff I can confirm that there are no sweeping roaming bars in place. They only time someone should have a roaming bad is if they have requested it themselves. Feel free to tag me in any topics with an unrequested roaming bar so we can look into it. 

[Cleoriff]

Thanks @Martin-O2 

I'll have to remove that sentence from any answer I give to someone whose phone doesn't work abroad! 😀

However, it does pose the question as to why some O2 phones fail to work when they are out of the UK.

Particularly when people go with friends who have phones on other networks and they work without issue?

[Martin-O2]

@Cleoriff If you come across anymore flag them to me so we can check for any similarities. From there we can hopefully work out whats causing the issues. 

[Cleoriff]

I'll do that Martin, Thanks 🙂

[pgn]

Here's one, @Martin-O2 - or at least it looks like it is, at first glance:

https://community.o2.co.uk/t5/Tech-Support/Using-my-phone-in-Spain/m-p/1554646/highlight/true#M22053

[Martin-O2]

Thanks for flagging that one @pgn 

[pgn]

Possibly, reading the initial call for help, this one too, @Martin-O2 

https://community.o2.co.uk/t5/Pay-Monthly/Bolt-on/m-p/1556638/highlight/true#M246400

[pgn]

And another two...?

https://community.o2.co.uk/t5/Pay-As-You-Go/Using-my-phone-in-Portugal/m-p/1557192/highlight/true#M2...