Bolt on

[Ali_82]

I have a contract with O2 and When I took the contract I ask o2 that I travel to Ireland frequently and they said its not a problem you can use your mobile plan as you would in the UK, now I am in Ireland and cannot make or receive calls, despite I visited O2 shop in Northern Ireland and told them the story and the store staff said that my bolt on was off and it will be fine now, today I am back in Ireland and its not working again what should I do, Do I have the right to cancel my plan as I an gutted with O2 and their lies. 

TA

[madasaf1sh · Accepted solution]

@Ali_82 

You can cancel by paying off your device plan in full, full details here Guide: Cancelling Your Contract  but you do not have a get out of contract free card.

You don't need a bolt on to roam in Ireland so the shop are mistaken, you never have in the 20 years I have been commuting to Ireland, You should just need to select Vodafone IE or Eircom/Meteor.. don't use Three IE, as its fraught with issues, ever since o2 sold out to them. 

Speak to Customer Services, and get them to check for bars on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[gmarkj]

What is it that is not working @Ali_82 - calls, texts or data (or a combination)?

Are you using an iPhone or an Android device?

Not sure if the APN makes a difference in Ireland, but try changing it to mobile.o2.co.uk rather than iData...