Resurrect Old Account
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on 27-08-2021 20:42
I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I originally used to set it up. I have also changed my email address since I originally registered with O2. How can I get somebody at O2 to help?
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on 27-08-2021 20:47
I'll ask @O2KyleW to try to help in the morning.
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on 31-08-2021 17:17
Hi there @crozzo! Did you manage to get this sorted out? Otherwise I am sure @O2Emma or @O2Ryan can help
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on 31-08-2021 18:06
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on 31-08-2021 18:06
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on 31-08-2021 18:08
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on 31-08-2021 21:11
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on 31-08-2021 21:11
Hi O2Emma. Thanks for your response. I have not managed to clear O2 security. I registered the account a long time ago and I have since changed email address, bank details and I have forgotten memorable word as I use different ones now.
Any advice you can give would be most helpful. Thanks