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Resurrect Old Account

crozzo
Level 1: Joiner
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I have an old O2 account.  I need to get a replacement SIM.  However I can't get help online or in store as I can't clear security as I can't remember my memorable name.  Also it was a Pay Up Front for Life account and I don't have the bank details I originally used to set it up. I have also changed my email address since I originally registered with O2.  How can I get somebody at O2 to help?

Message 1 of 6
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MI5
Level 94: Supreme
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I'll ask @O2KyleW to try to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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TheresaV
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Hi there @crozzo! Did you manage to get this sorted out? Otherwise I am sure @O2Emma or @O2Ryan can help slight_smile

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Message 3 of 6
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O2Emma
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Hi @TheresaV I will look into this thanks.

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Message 4 of 6
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O2Emma
Former Staff
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Hi @crozzo can you let me know if have been able to resolve this issue please, then I can look into this for you thanks o2Emma.

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Message 5 of 6
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crozzo
Level 1: Joiner
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Hi O2Emma. Thanks for your response. I have not managed to clear O2 security. I registered the account a long time ago and I have since changed email address, bank details and I have forgotten memorable word as I use different ones now.

Any advice you can give would be most helpful.  Thanks

Message 6 of 6
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