This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Resurrect Old Account

crozzo
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎27-08-2021 20:42

on ‎27-08-2021 20:42

I have an old O2 account.  I need to get a replacement SIM.  However I can't get help online or in store as I can't clear security as I can't remember my memorable name.  Also it was a Pay Up Front for Life account and I don't have the bank details I originally used to set it up. I have also changed my email address since I originally registered with O2.  How can I get somebody at O2 to help?

Message 1 of 6
924 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151727 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎27-08-2021 20:47

on ‎27-08-2021 20:47

I'll ask @O2KyleW to try to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
922 Views

TheresaV
Former Staff
  • 1930 Posts
  • 80 Topics
  • 12 Solutions
Registered:

on ‎31-08-2021 17:17

on ‎31-08-2021 17:17

Hi there @crozzo! Did you manage to get this sorted out? Otherwise I am sure @O2Emma or @O2Ryan can help slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 6
909 Views
0 Kudos

O2Emma
Former Staff
In response to TheresaV
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

on ‎31-08-2021 18:06

on ‎31-08-2021 18:06

Hi @TheresaV I will look into this thanks.

signature
Message 4 of 6
898 Views
0 Kudos

O2Emma
Former Staff
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

on ‎31-08-2021 18:08

on ‎31-08-2021 18:08

Hi @crozzo can you let me know if have been able to resolve this issue please, then I can look into this for you thanks o2Emma.

signature
Message 5 of 6
897 Views
0 Kudos

crozzo
Level 1: Joiner
In response to O2Emma
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎31-08-2021 21:11

on ‎31-08-2021 21:11

Hi O2Emma. Thanks for your response. I have not managed to clear O2 security. I registered the account a long time ago and I have since changed email address, bank details and I have forgotten memorable word as I use different ones now.

Any advice you can give would be most helpful.  Thanks

Message 6 of 6
881 Views
0 Kudos
Top Kudoed Authors
View All
Top