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Resurrect Old Account

crozzo
Level 1: Joiner
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on ‎27-08-2021 20:42

on ‎27-08-2021 20:42

I have an old O2 account.  I need to get a replacement SIM.  However I can't get help online or in store as I can't clear security as I can't remember my memorable name.  Also it was a Pay Up Front for Life account and I don't have the bank details I originally used to set it up. I have also changed my email address since I originally registered with O2.  How can I get somebody at O2 to help?

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MI5
Level 94: Supreme
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on ‎27-08-2021 20:47

on ‎27-08-2021 20:47

I'll ask @O2KyleW to try to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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on ‎31-08-2021 17:17

on ‎31-08-2021 17:17

Hi there @crozzo! Did you manage to get this sorted out? Otherwise I am sure @O2Emma or @O2Ryan can help slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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O2Emma
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on ‎31-08-2021 18:06

on ‎31-08-2021 18:06

Hi @TheresaV I will look into this thanks.

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O2Emma
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on ‎31-08-2021 18:08

on ‎31-08-2021 18:08

Hi @crozzo can you let me know if have been able to resolve this issue please, then I can look into this for you thanks o2Emma.

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crozzo
Level 1: Joiner
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on ‎31-08-2021 21:11

on ‎31-08-2021 21:11

Hi O2Emma. Thanks for your response. I have not managed to clear O2 security. I registered the account a long time ago and I have since changed email address, bank details and I have forgotten memorable word as I use different ones now.

Any advice you can give would be most helpful.  Thanks

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