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Forum Posts

No 4G in Paris

Hi - I’m currently in Paris and can’t seem to get any data / 4G… Can you help? thanksbal

Balwant by Level 1: Joiner
  • 1262 Views
  • 3 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 10092 Views
  • 5 replies
  • 1 kudos

Calls dropping out

I have been having issues with my phone dropping calls whilst at home. I was told by O2 that it was my phone which you replaced but still continues to do it. After 3 days on the phone trying to get it sorted with very unhelpful staff I was told it wa...

Nikki5 by Level 1: Joiner
  • 980 Views
  • 2 replies
  • 0 kudos

Resolved! Broken phone, need PAC code

My phone has broken and I can't see the screen. I am an O2 customer but found a better deal to shop external (sorry O2!) but I'd really like to keep my number. I think I need a PAC code but can't send a text, is there another way to get this? Or an e...

Emma_ell by Level 1: Joiner
  • 3285 Views
  • 1 replies
  • 0 kudos

Resolved! Sim not registered to network abroad

Hi, I have a dual sim phone and two o2 cards. One pay as you go and another pay monthly. I am abroad and although the pay as you go is registered to a local network, the pay monthly sim isn't. I didn't have this problem before, as both cards were aut...

Sila by Level 1: Joiner
  • 2318 Views
  • 8 replies
  • 0 kudos

Resolved! Blacklist

I bought a iPhone 8 and it’s black listed and I’m really sad as I can’t get my money back I just want to know how much I will have to pay o2 to remove the lock so I can use my phone

Soundboy by Level 1: Joiner
  • 1300 Views
  • 6 replies
  • 0 kudos

Smartwatch set up

Hello, I have brought a smartwatch. I rang O2 who told me that I need an esim to get it all started. I have done all that but I still can't make calls or text when am outside without my phone.. I have been told a few things by O2 customer services th...

Resolved! New mobile phone

Yesterday I purchased a new mobile phone from the Broadmead, Bristol store. Knowing I would need the help of an o2 guru I enquired in store and was told I would need to book online as the guru instore had no availability on Thursday. I was astounded ...

KCP by Level 1: Joiner
  • 701 Views
  • 1 replies
  • 0 kudos

QR code for galaxy watch 3

Not sure where to get the QR code which is needed to connect my 4G galaxy watch 3?

Odjj by Level 1: Joiner
  • 1018 Views
  • 4 replies
  • 0 kudos

Resolved! Incoming calls not received

I am being told that some callers are being immediately cut off when they call my number. Please advise how to fix this.

Car5 by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos