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How do you transfer from pay monthly to a O2 big bundle sim

I have a new BIG BUNDLE sim and i wish to keep my number from my pay monthly account, what process do i need to follow and do i get a credit for usage not used on my pay monthly account? [Edit: topic title clarified]

Help with response from Credit Referrals!

Can someone please help advise how i can get feedback on how long a response from credit referrals will take or chase up their response? My wives query with a default got resolved and removed with 3 working days, but no response on mine having emaile...

Resolved! monthy data allowance has been reduced.

Hi,I was on 8Gb monthly allowance with my children also.Ive just notice im now only getting 4Gb???Why?Thanks

My phoned dropped in the toilet

I accidently dropped my phone down the toilet. I've tried drying it as best as I can but it looks like it could be a lost cause. I dont think my local O2 shop is open, so what can I do to get a repair or a replacement?

Can't send text,

Hi there. I am unable to send a text message but can receive them, I can recieve and can also make/receive phone calls. When I try to send a text, I get 'error 50'. Can anyone help me? I have a Huawei P30. Recently I lost my phone. I have also been s...

Outbound emails not being delivered - perhaps being marked as 'SPAM'

Hi - need some help and advice on a problem that's proving hard to solve. Have been sending emails from an iPhone and a PC [using Outlook 2016] via mobile broadband. Use a data SIM. A number of those emails [some to clients] are not being delivered. ...

Wrong colour phone

I did a upgrade today and I put to basket different colour of phone that I want. What shall I do to change it

e-SIM pack lost

Hi, Purchased a new phone and wish to move my o2 eSIM to new device, but have lost the pack so no qcode. Can anyone suggest how I can proceed? Thank you

Mobile data issue on Galaxy S10

I've just switched from EE to o2 via a new phone contract and got the Galaxy S10. 4g data seems really slow compared to EE and even worse some games that require data won't even load. These games are fine via wifi.I've followed guides, reseting the a...

Order under review

Can somebody help me with checking the current status of my order. £30.00 has been taken from my account but not heard a thing regarding my order

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