Get tech support for your O2 issues

Resolved! Cannot activate new iPhone 12

HelloI received my new iPhone 12. I followed all instructions to transfer from my iPhone SE but it seems to have failed. I cannot make calls from new phone or send messages etc. My old phone is still on the network and my new phone isn’t. What do I n...

Resolved! 00800

Anyone know how much it costs to call a 00800 number?

Text Messages and emails apparently from 02 updating my tariff

Hi Guys,I've never been here before but am looking for a little help from those more knowledgeable than myself...Today, I've received two text messages apparently from O2UK, first stating a tariff change was completed at 6.12am this morning to O2 Sim...

Resolved! Reschedule delivery

Dear Sirs/Madams.I have a all day delivery scheduled for this Tuesday (10.11.2020) order no. ms-316112941, is there anyway to reschedule for Wednesday instead? My boss suddenly changed my shifts without me knowing, If its not possible to change the d...

Poor Signal and Battery Draining Quickly

First off my signal has been repeatedly poor for a long time now in Exeter, Devon. I have had problems with this in the past and it still hasnt been rectified. I have done all the previous steps of resetting my phone, sim swap etc.Secondly, I have be...

order got stuck won't progress past payment page even though has taken the payment

i placed an order for new iphone, got to payment page, put in detauls, has taken upfront payment out of my account but the order won't progress any further, don't want to go through payment page again and it takes another upfront payment, help - abso...

Resolved! Keeping Sim only contract but swapping the phone

So I have a great sim only deal at the moment, however I am looking at a new phone.The phone is only available for pre order at the moment, can I buy the phone alone without a air time plan?The delivery says from 13th but when will I actually get it?...

Old O2 email account

Hi, I used to have an email account with O2. Unfortunately I didn't change that address with my gp and so now we have gone into lockdown, my shielding email will have gone to that old email. I have tested the email and it still obviously receives ema...

Resolved! Can I use my sim in both an android and Iphone?

As per title. I have a Galaxy S9 phone, but I will be getting an old iphone 5 shortly to use some specific music software that only works on an Iphone. Can I swap my sim from the S9 to use the Iphone temporarily without upsetting the android setup on...

Account fraud

I discovered that my account had been hacked after I thought I was speaking to O2 about upgrade options. I realized very quickly that I had made a mistake and contacted O2 by phone. I was told that phone orders had been made against my account but th...

O2

Forum Posts