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Resolved! Disney plus extra code redeemed

Hello I tried to redeem my new Disney plus extra and it says that the code had already been redeemed. However when I log into disney plus it says the subscription has ended. How do I get a new code? Thanks for your help

Resolved! Sim 5g

I’ve just purchased the new iPhone 12 and used my sim from my iPhone 8. Do I need to get a replacement sim to enable 5g? Do I need to pay extra for 5g?

Resolved! Cancelling online order

I ordered a sim only contract today but now wish to cancel this order as my current provider is requesting larger fee than I expected to cancel their contract.How do I cancel my online order?

Resolved! Loyalty discount

In October I took out a second contract with o2 for my nephew at £10 per month & was advised I could have a 20% loyalty discount. I sent a loyalty text message but have still been charged £10.98. How can I get the discount ?

Using Xperia 1 II with USB Hub

I've just bought an Advent 3-in-1 USB C Hub to use with my Xperia 1 II phone.I mostly bought it for the HDMI output, which is working fine - I can see the phone screen mirrored on a monitor via the HDMI cable.But I was hoping I would be be able to us...

Resolved! How do I do live chat ?

Need to live chat an o2 member of staff for SIM card issues. Damaged sim got replaced but they will only send me a 6 digit code through text.. I can’t receive texts or make calls..

esim setup galaxy s10

Hi I'm trying to set up an esim on my galaxy s10. I have a monthly contract in UK, I'm in UAE and need a local sim card as calls are very expensive on UK sim.I would like to have O2 monthly contract on esim and local pay as you go as physical sim,Any...

My phone number is different to the one on my account

Hi, when i got my contract 3 years ago i transferred my original number so i could keep it. But on my o2 account it’s a totally different number and i have only just noticed this as I was trying to sort my upgrade out. I couldn’t complete the transac...

Resolved! Swap credit from a top up voucher to my pay monthly tariff

I bought an o2 top up voucher to pay my monthly bill and can't top up via voucher.. Can someone from O2 please transfer the credit to my pay monthly account?

4g not activated on ipad

hi, i got my son an ipad this time last year which had a pay monthly sim for data. he has told me today the 4g has never worked on it - just the wifi. i can see from myo2 that he has 1023.99mb of data to use on his ipad account. why is his 4g/data no...

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