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Forum Posts

transfer of old number from virgin to new 02

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.I have...

johnm69 by Level 1: Joiner
  • 1354 Views
  • 7 replies
  • 0 kudos

Details for an insurance claim for loss of phone

Hi, I recently lost my phone and am filling out a claim form sent to me by email. At the top of the first page below the 'Claim ID' space is a space marked 'Policy ID'. I cannot find a corresponding title on my receipt for the phone and plan coming w...

Resolved! Voice call keeps dropping

I've recently upgraded to an iphone xr and when I make a call it can be alright for a bit, but then the receiver of my call can't hear me. I can hear them perfectly.I've spoken to O2 both in store, on the phone and on chat numerous times with this is...

wendygn by Level 1: Joiner
  • 2416 Views
  • 6 replies
  • 0 kudos

Sim card in an auto-dialler

I have an O2 PAYG sim in a GSM auto-dialler connected to an alarm system. The signal strength is usually 4 out of possible 5, so ok. However, occasionally, the auto-dialler stops communicating and I have to reset the sim by disconnecting the auto-dia...

Chrisdo by Level 1: Joiner
  • 712 Views
  • 2 replies
  • 0 kudos

Upgrade Miss-sold Business Account Help

I was looking into upgrading my current phone as I am passed due.It only occurred to me after searching the O2 shop that I think I was miss-sold my phone on a business account. I assume that this was because they would get a better commission.But whe...

Help23 by Level 1: Joiner
  • 1110 Views
  • 5 replies
  • 0 kudos

Resolved! Not receiving sms verification code

I used to receive it but suddenly stopped receiving the code for few application any idea what to do on iphone?

Sylv26uk by Level 1: Joiner
  • 7345 Views
  • 9 replies
  • 0 kudos

Resolved! Has my order been cancelled?

Hiz I ordered a phone and set up a contract on Sunday the 13th sep. I received my confirmation email and all of my legal documents the same day. However I didn't realise I had to open the legal document, I thought it was just a copy of the documents....

Snow2 by Level 1: Joiner
  • 1480 Views
  • 1 replies
  • 0 kudos

Resolved! Cold Calls

HelloI am recieving several cold calls every day. I am and have been careful not to give my information to anyone but yet there seems to have been a breach of section 6 of the GDPR. I tell the callers this everytime and yet I seem to get more and mor...

Resolved! Age verification without credit card

I have tryed Calling 0800 902 0217. And it just ends call I want to confirm iam over the age of 18 but I don’t have a credit card can you please email me and help me

Jjr1 by Level 1: Joiner
  • 1295 Views
  • 5 replies
  • 0 kudos