Replacement eSIM

[garetc]

Hi all,

I have a really strange problem..

I completed a 5G eSIM swap yesterday, when I was completing it I got an error message which told me to try again later or call 202. Called O2 and they were having some system issues so left it for a bit and tried to activate the replacement SIM by SMS which errored and said that a SIM swap was already in progress.

Fast forward more than 24 hours and the new SIM is active (awesome!) but so is the old one which I can make calls and use data on. 

Seems pretty strange as provisioning should have completed and removed the old one right?

[MI5]

@garetc 

Both sims have the same number?

[garetc]

Yep - I wonder if the process that deals with de-provisioning the old SIM didn't complete correctly due to the issues earlier in the day.

[MI5 · Accepted solution]

That would normally be impossible and many would wish for 2 sims on the same contract

I guess the system will catch up at some point and switch one of them off.

[garetc]

Day 3 and both SIMs are still going strong!

[garetc]

I wonder when the system will catch up! 

[MI5]

Maybe never!

[GerryF]

Why hasn't anyone asked, "if you put the physical sim in another phone, do both phones ring when a call comes in?"

[garetc]

It doesn’t, only the new SIM rings but they’re still both active. 

[garetc]

I think you might be right on this @MI5 

I upgraded my phone in-store last week which meant a new eSIM thinking that the original SIM would deactivate but it's still going strong!