Apple Watch Cellular not activating

[Wheeler]

I’m having this same issue since March with my Apple Watch Ultra 2. 

“We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quoting reference code 08.”

Tried contacting O2 and Apple multiple times and no joy, any help would be appreciated. TIA!

[Vbadservice]

For sure,but it don’t change the fact what I said is 100 percent true does it

[gmarkj]

There are many, many people who have got Apple watches from somewhere else and they work fine on o2 @Vbadservice 

Unfortunately customer service are the opposite of their name - they are now more interested in what they can sell you, which in this case is their stock of Apple watches.

The only thing you MUST do with o2 if you want the watch to work correctly is have a pay monthly account - either with or without a device.

Follow the advice in the Activate Apple Watch Guide if you want it working correctly.

[Enlli]

@Vbadservice You have two posts going on this.

If you believe customer service then you are now entering a fight to end your watch subscription which O2 will happily charge to the end of you contact.

Good luck

[Vbadservice]

Yes that is true my friend my wife has one that works fine on o2,I’m just telling you what’s been told to me last night on the phone,I have spoke to lots of o2 people over the past month to no avail,even took it to an o2 shop,still not working,and the last call I had with them,which was last night they told me that,its all true brother,I swear

[Vbadservice]

lol,they’ve ended it because they admitted they wont support it,like I said it was a o2 recorded call,

[Vbadservice]

So who should I talk to,I’ve asked to talk to a manager countless times only to be mugged off

[Enlli]

In the past we had O2 people here we could refer things to. They have all gone.

We have a Community manager but he is on extended leave until 6th January

So we are at a lost where we can refer you

[madasaf1sh]

@Vbadservice 

You will have to go down the complaint route https://o2.co.uk/how-to-complain 

But o2 will not allow you to cancel your Airtime because you cant connect a watch, your only option will be to pay it off and port out and move on..

[Vbadservice]

Why do you think I would lie

[Vbadservice]

Yeah thanks mate,they cancelled the watch contract,Inot me phone,they been telling me for weeks it should work,think that’s the case unfortunately, these forums ain’t a bit of me but I had to say something,its been a nightmare lol