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Help! Phone stolen

hcooper
Level 1: Joiner
  • 1 Posts
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Registered:

Hi I need some help.

 

I had my phone stolen in Paris. I have reported it to 02 and got a replacement sim.

 

The replacement sim isnt working and i cant call anyone and i cannot find the live chat option.

 

I cannot action help, my partner is in Fiji for work and i am looking after my son with no active phone number

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MI5
Level 94: Supreme
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Registered:

@hcooper 

There will be bars that need lifting.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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